Customer Service Officer

This is a diverse role that combines customer service, order processing, warehouse operations, and freight coordination. You will be responsible for managing customer orders from entry through to dispatch and invoicing, while also supporting day-to-day warehouse activities including receiving, inventory control, picking, packing, and shipping.

You will work closely with customers, freight providers, internal sales teams, supply chain, engineering, and warehouse staff to ensure accurate order fulfilment and timely delivery outcomes.

This role suits someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering great customer service and operational accuracy.

Introduction –

MST’s dedication to quality & safety has allowed us to become a leader in our industry – we are committed to maintaining quality systems and practices that ensure our products and services empower our clients with bespoke solutions. Our vision is to become the number one choice in digital transformation for harsh industrial environments – we are innovative and agile, leveraging vast global resources.

Customer Service & Order Processing

• Process customer orders through the ERP system
• Provide order confirmations, quotations, and status updates
• Manage customer purchase orders and ensure accurate system entry
• Proactively communicate delays, lead times, and delivery updates
• Resolve order discrepancies (pricing, quantities, delivery issues, etc.)
• Support customer enquiries with product and order information
• Assist with returns (RMA) and service coordination where required

Warehouse & Inventory

• Receive and check incoming goods against purchase orders
• Process stock movements accurately in the ERP system
• Pick, pack, and prepare goods for dispatch  
• Maintain accurate stock location, labelling, and inventory records
• Assist with stocktakes and cycle counts
• Support inventory accuracy and stock replenishment activities

Freight & Dispatch

• Prepare consignment and shipping documentation
• Coordinate with freight providers to ensure timely deliveries
• Track deliveries and follow up on delays or issues
• Ensure compliance with Dangerous Goods requirements where applicable
• Support Proof of Delivery (POD) management

Safety & Compliance

• Operate forklifts in line with licensing and safety requirements
• Maintain safe interaction between vehicles, pedestrians, and equipment
• Contribute to MST’s “Safety First and Always” culture

About You

Essential

• Experience in customer service, order processing, warehouse, or logistics roles
• Strong experience using ERP systems
• Excellent communication skills (written and verbal)
• High attention to detail and accuracy
• Strong organisation and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Current Forklift Licence or willing to obtain
• Strong commitment to safety

Desirable

• Experience with SAP Business ByDesign or similar ERP systems
• Exposure to Dangerous Goods handling
• Adequate Microsoft Excel skills
• Demonstrates a strong work ethic with a proactive attitude toward learning and professional growth.

What We Offer

• Global organisation with strong industry reputation
• Diverse role with both warehouse and customer service exposure
• Supportive and collaborative team environment
• Opportunity to work with advanced technology solutions in mining
• Strong focus on safety, training, and continuous improvement

About us-

MST Global is an Australian founded company operating globally across six continents and is now part of the Komatsu Group. Our people are our greatest asset and contribute across all levels of our vertically integrated operations to achieve our mission to empower safety and productivity solutions for our customers.  We are guided by our core Company values of Safety First, Integrity Always, Customer Focused, People Imperative, Results Driven and Innovation Essential. 

We embrace our global teams and resources. We are an all-hands-on deck organisation where no task is too small or goal too big if we are working together. In return for your hard work and dedication, you will have: 

• The support of a knowledgeable and enthusiastic team 

• Access to our EAP service to support your wellbeing 

• Great remuneration & staff incentives 

• Ongoing training & development 

• The opportunity to grow within our company 

• Recognition for your hard work 

You’ll be part of a workplace where you feel like you belong. If you think you've got what it takes, we'd love to hear from you.