Operations Support Officer

Operations Support Officer

Contract up to 12 months – Parental Leave Cover, Part time (0.6 FTE) Opportunity

Salary Range - $91,162 - $98,136 plus superannuation (depending on skills and experience)

Are you an organised and customer-focused administrator looking for an opportunity to make a real impact? We are seeking an Operations Support Officer to join our Operations team on a 12-month parental leave contract, providing vital support to the delivery of essential services that keep our community running.

About Us

Your success is reflected in ours. We are committed to being a place people choose to work. We are a values-based organisation and pride ourselves on having a diverse and inclusive workplace where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with our community, to innovate and make better decisions.

At the City of Mitcham, we offer:

• A positive safety culture environment where identification of workplace hazards is encouraged and rewarded.
• A supportive and collaborative team environment.
• Learning and development opportunities to help you grow.
• Employee Assistance programs to all employees and their families.
• Employee well-being programs.
• Paid parental leave and other flexible work options

The Role

This is an exciting opportunity to join the City of Mitcham as an Operations Support Officer, providing operational and administrative support to Council's front-line service delivery teams.

Working closely with operational staff, you will coordinate and case manage customer requests, assist with schedules and reporting, maintain business systems and support a range of operational projects and administrative functions that help keep services running efficiently.

This is a varied and collaborative role where your organisational skills, customer focus and proactive approach will contribute to delivering quality outcomes for both the Operations team and the community.

About You

To be successful in this role you will have:

• Demonstrated experience in administration and/or operations support.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Experience in customer service and coordinating customer requests.
• Proficiency in Microsoft Office and the ability to quickly learn corporate systems.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.
• A proactive, adaptable and customer-focused approach.
• A qualification in a Certificate III in Business (or similar), or relevant experience (desirable)

Please refer to the attached Position Profile for more information on this position and the essential/desirable criteria.

The Reward

This is your opportunity to be part of a supportive team delivering meaningful services to the community. You will gain exposure to a specialised area of local government and have opportunities to develop your career within a progressive organisation.

To Apply

Please click on the appropriate link and provide a Resume and a Cover Letter.  For a confidential discussion please contact Andrew Hall, Team Leader Operations Support on 8374 7769.

Applications close Monday, 7 September 2026 at 11:59 pm.

Women, Aboriginal and Torres Strait Islander, People with Disability and People from under-represented groups are encouraged to apply