Claims Settlements Officer

CLAIMS SETTLEMENT OFFICER– RAAI - ADELAIDE

RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

About the role

• Review, assess, and negotiate third‑party claims (including credit/hire) to reach fair settlements while keeping costs and financial exposure as low as possible for RAA.
• Apply sound judgment to confirm liability, identify potential fraud, process payments correctly, and escalate risks or issues in line with policies and legislation.
• Deliver empathetic, professional service to members and stakeholders, balancing member needs with corporate objectives and quality standards.
• Manage workload effectively by meeting performance, financial, quality, and compliance targets, and continuously improving through feedback and coaching.
• Maintain accurate, timely, and high‑quality records, ensuring all claim activity, decisions, and next steps are clearly documented and compliant with internal and regulatory requirements.

About you

• Experience in insurance claims, settlements, recoveries, or customer service roles, with the ability to work effectively within a team‑based business environment.
• Strong written, verbal, and interpersonal communication skills, with proven ability to negotiate, manage conflict, and achieve constructive outcomes.
• Sound judgement and decision‑making skills, using objective and information to assess situations and determine appropriate actions.
• Outstanding interpersonal skills, able to build strong professional relationships and thrive in a collaborative environment.
• Well‑organized and proactive, with strong time management and planning skills, and the ability to work independently with limited supervision.
• High attention to detail and accuracy, particularly in data entry, analysis, and reporting.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:
Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’***************@gmail.com’” or ’***************@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à **********@allianz.com.au | *******@allianz.co.uk | **********@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.