Operations Services / Security Officer

Hospital Security Officer

Covering operating hours 24-hour, 7 days per week.

(May include Weekend & Public holidays when required - penalties apply)

About Aegis Health

Aegis Health has a guiding philosophy and deep commitment to quality health care based on compassion and respect.  Aegis Health has evolved from the Aegis Group’s extensive experience in care provision, to develop innovative health care services.  At Murdoch Square, these integrated health services comprise surgical services and mental health services.  The surgical services are located across three floors in the Aegis Health Private Hospital.  To learn more about Aegis Health, visit our website:  https://aegishealth.com.au/.

Aegis Health offers a competitive rate of pay and a supportive workplace, with education and training.

About the Role

Aegis Health Murdoch is seeking a professional and proactive Hospital Security Officer to join our Building Services team. This role is essential in maintaining a safe, secure, and welcoming environment for patients, staff, and visitors.

You will provide a strong and visible security presence across the hospital and surrounding grounds, respond to emergency situations, and deliver exceptional customer service as a key point of contact within the hospital.

Key Responsibilities

• Maintain a visible security presence through proactive patrols and monitoring of hospital grounds and CCTV systems.
• Respond effectively to emergency situations, including Code Black and Code Red incidents.
• Manage and de-escalate aggressive or high-risk situations with professionalism and care.
• Liaise with emergency services including Police and Fire Brigade when required.
• Investigate and report incidents, contributing to safety and quality improvement processes.
• Provide excellent customer service, assisting patients and visitors with directions and enquiries.
• Support building and facility operations including contractor management and access control.
• Assist with maintenance coordination and general facility support tasks.
• Participate in hospital events and provide security support as needed.

About You

The role requires a calm, confident, and approachable security professional with strong interpersonal skills and the ability to respond effectively under pressure. Someone that takes pride in maintaining a safe environment while delivering outstanding service.

Essential Criteria

• Certificate II in Security Operations (or higher).
• Demonstrated experience in a healthcare or similar environment.
• Proven ability to manage and de-escalate conflict and high-risk situations.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work both independently and as part of a team.
• Competency in electronic security systems and fire systems.
• Sound IT skills, including MS Office.
• Flexibility to work varied shifts, including weekends and public holidays.
• High standard of professionalism and presentation.

Desirable

• Experience in the private healthcare sector.
• Current driver’s licence (C or C-A class).
• Current Senior First Aid Certificate.

If you embody these qualities and are excited about the opportunity to be part of the innovative Health Care Team at Aegis Health, we would love to hear from you.