Case Manager - Homes First

The Case Manager role is a maximum term contract (12 months) within the Homes First program that is responsible for the provision of high-quality intensive goal directed support and case management and assertive outreach to people who are experiencing homelessness who may also have complex needs.

The Case Manager will demonstrate a high level of resilience, integrity and accountability, the ability to effectively influence outcomes, while prioritising their safety and that of the people we support. They will maintain a person-centred, trauma informed approach throughout all aspects of the role. 

The role, as part of a multidisciplinary support team, aims to provide intensive and holistic support to achieve housing stability and broader goals. This includes providing referral support for people to deal with any barriers they are facing. This position operates at the Self Leadership level in the MCM Leadership Capability Framework.

We are looking for someone who can:

• Effectively manage a caseload of clients and develop advanced goal directed case planning and crisis interventions to meet the needs of people presenting with multiple and complex needs, including risk assessment and safety plans.

• Develop successful working relationships with people and work collaboratively with their care teams to assess their needs, support them to identify goals, work out strategies to achieve those goals and help to develop the skills towards independence.

• Assist people with complex needs to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.

• Maintain an update to date knowledge of MCM’s programs and relevant external service providers to ensure an integrated service response is provided to the people we support.

• Ensure services are delivered within the framework of MCM’s policies and procedures, legislative requirements, relevant service standards, and MCM’s Code of Conduct, and MCM’s Values.

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

• Bachelor’s qualification in social work/community work or another related field.

• Experience working with people who are at risk of homelessness, including a knowledge or trauma informed approaches.

• Understanding of mobile, street based and assertive outreach support and interventions.

• Demonstrated experience working within a case management framework.

• Ability and experience to provide tailored and appropriate responses to people who are from culturally and linguistically diverse backgrounds.

• Working across both MCM West (Braybrook) and North (North Fitzroy) sites equally is required to support consistent client contact and effective time management.

• An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and best practice principles when working with people experiencing homelessness.

• Computer literacy, including proficiency in Microsoft Office and client databases.

• A well-developed understanding of the Victorian Child Safe Standards

• National Police check

• Working with Children check or ability to obtain

• Valid Victorian Drivers license

• Right to Work in Australia

Applications for this role will close on 14 September 2026 /or Applications may close before the deadline, so please apply early.  Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities.  If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact ***********@mcm.org.au to let us know how we can better support you to apply.

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. 
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.