Case Manager Homelessness Services

At ac.care we want all country people to have a safe home, enough money to live on and strong, positive relationships. 

ac.care is a non-government organisation (NGO) and everything we do is underpinned by our core values (CARE - Compassion, Adaptability, Relationships, Excellence).  Together, as one team we CARE to ensure all country people experience a seamless and consistent ac.care service in a welcoming and non-judgemental environment.

ac.care is a Child Safe Organisation and provides an environment where the safety of children and young people is our highest priority as well as providing culturally appropriate services.

The Case Manager Homelessness Services to work collaboratively as a team member within the organisation to deliver a service to clients currently living in short term transitional housing and supported housing across eastern regional South Australia. The Case Manager is responsible for providing case management support to all clients including adults and children, by creating individual case plans to meet their needs. The Case Worker will provide this support by offering outreach appointments, referrals, advocacy, and information sharing with key service providers within the local community. The role will promote the positive development of adults and young people ensuring their needs are met. As part of this role you will:

• Coordinate the planning of program activities, with Manager.
• Identify and set program/service delivery performance outcomes.
• Contribute to the provision of a high quality Homelessness services by applying client centred best practice standards at all times.
• Contribute to the development and implementation of frameworks, policies, procedures, individual case plans and other resources to achieve outcomes
• Manage risk in accordance with ac.care policies and procedures and legislative requirements.
• Communicate effectively and contribute to the development of quality short term transitional or supported housing programs.

• $46.70 per hour

• Full Time

• Five (5) weeks annual leave 

• Salary packaging benefits 

• 12% employer contribution to superannuation

• Employee Assistance Program (EAP)

• Current SA drivers licence ‘Class C’ or interstate equivalent.

• Current satisfactory Working with Children Check (WWCC) or willingness to obtain in accordance with ac.care policy.

• Current satisfactory National Police Check or willingness to obtain in accordance with ac.care policy.

• Child Safe Environment (Through Their Eyes) certificate or willingness to obtain in accordance with ac.care policy.

• Tertiary or formal qualifications e.g. Certificate IV or higher in a Community Services or equivalent with three (3) – four (4) years demonstrated experience working with families in human services.
• Demonstrated experience in case management, case noting, assessment and referral, including professional report and letter writing.
• Demonstrated experience in project management, including project administration, monitoring and evaluation.
• Demonstrated experience in working with and being sensitive to the needs of others, in a welcoming and non-judgemental environment, acting with diplomacy, tact, empathy, privacy and confidentiality e.g. vulnerable communities, low-income earners, homelessness, cultural groups and/or disadvantaged members of the community.
• Knowledge of the issues associated with homelessness, the influences and effects of the social environment and advocating with and on behalf of those who are disadvantaged.
• High developed communication skills (listening, verbal and written), including the ability to establish rapport and maintain a positive relationship with clients and other service providers.

For more information please contact Thanuja Hiripitiyage on 08 •••• •900