Receptionist - Medical

About the role

Explore a rewarding career by joining our dynamic physiotherapy and multi-disciplinary allied health team! We're currently seeking an enthusiastic and confident individual to join our Reception team, where you'll play a crucial role in meeting and greeting clients while managing their needs.

Key responsibilities

• Greet and support clients, carers, visitors in a friendly, professional and empathetic manner

• Answer phone calls, emails, and enquiries promptly and effectively

• Schedule, confirm, and manage clinical appointments and clinic calendars

• Manage client check-in/check-out procedures

• Accurately maintain and update records in the clinic's client management system

• Process payments, invoices, and health fund claims (e.g., HICAPS, Medicare, and private insurance)

• Reconcile daily payments and prepare reports as required

• Perform administrative tasks including document flow management (scanning, faxing, filing, emailing, and printing)

• Maintain a clean, tidy, and organised reception area and waiting room

What we are looking for

The successful candidate for this high-paced position will bring:

• Excellent customer service and communication skills

• Strong interpersonal skills and a professional telephone manner

• Strong computer literacy

• Ability to manage multiple tasks in a busy environment with strong attention to detail

• Ability to always maintain confidentiality and professionalism

• Strong problem-solving and time-management skills

• Capacity to communicate respectfully with people of varying ages, from diverse cultural and ability backgrounds

• Reliable and punctual with dedicated professionalism to job and duties

• Exhibit initiative, responsibility, and flexibility

• A smile and a good sense of humor

Desirable

• Certificate III in Business (or similar)

• Previous experience in a receptionist or administrative role, preferably in an allied health or medical setting

• Previous experience with HICAPS, Medicare, and private health fund claims

• Understanding of medical terminology or prior healthcare industry exposure

Roster Details

• Monday, Tuesday, Thursday 7:45am - 6pm (30minute lunch)

• Wednesday 3pm - 6pm