Dispute Resolution Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Looking for a rewarding career where you can make a genuine difference in people's lives?

As a Dispute Resolution Officer, you'll play a key role in helping resolve workers' compensation disputes and achieving positive outcomes for injured workers, employers and other stakeholders. Every day brings new challenges as you manage disputes from end to end, review complex information, collaborate with claims and legal specialists, and represent EML at the South Australian Employment Tribunal.  

This is more than an administrative role. You'll use your communication, negotiation and critical thinking skills to navigate complex situations, build strong stakeholder relationships and identify opportunities to resolve disputes as early as possible. You'll work closely with internal teams, legal providers and other stakeholders to drive fair, timely and effective outcomes.

If you enjoy problem-solving, building relationships, making informed decisions and helping people through challenging circumstances, this is a role where you'll thrive. We provide comprehensive training, ongoing development and the opportunity to build a long-term career within a supportive and collaborative team environment.

This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home up to 2 days per week once fully trained.

YOUR RESPONSIBILITIES

• Manage workers' compensation disputes lodged with the South Australian Employment Tribunal from end to end, with a focus on achieving positive and early dispute resolution outcomes.
• Review reconsiderations, attend tribunal proceedings and participate in stakeholder meetings to drive outcomes.
• Build and maintain strong relationships with workers, employers, legal representatives, South Australian Employment Tribunal and internal stakeholders.
• Provide technical advice and collaborate with claims and legal teams.
• Maintain accurate claim records and ensure compliance with legislation and scheme requirements.
• Stay up to date with relevant case law, legislative changes and industry developments.

ABOUT YOU

• Tertiary studies or previous experience in legal, mediation or dispute resolution is advantageous 
• Previous experience in a customer-focused or professional services environment.
• Strong customer service, communication and relationship-building skills.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.
• Confident navigating challenging conversations and negotiating outcomes.
• A growth mindset, resilience and a collaborative approach to work.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.