Dispute Resolution Officer

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Aa a Dispute Resolution officer you will pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

This will be a permanent, full time position based in the Melbourne office, with work-from-home flexibility (up to 3 days per week) subject to performance and approval.
 

YOUR RESPONSIBILITIES

• Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes

• Engage with employee/employer representative prior to and after conciliation conferences about the conference process and proposed dispute resolution outcomes.

• Engage with the Case Manager and employee/employer representative regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute.

• Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations and to obtain worker medical records as required.

• Consult with the Legal Specialist regarding any action that might impact any statutory benefits litigation, pre-litigated common law damages processes or common law damages claims currently on foot.

ABOUT YOU

• Extensive experience in workers compensation claims management, litigation processes or in alternative dispute resolution

• Demonstrated ability to engage and negotiate with various stakeholders to achieve optimal outcomes

• Strong understanding of the Accident Compensation Act 1985 (AC Act), Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act), associated Regulations and case law

• Comprehensive knowledge of and ability to adhere to the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers’ Assistant Conduct at Conciliation Conference