Volunteer Manager

As Volunteer Manager at Untitled Group, you will play a pivotal role in attracting, engaging and retaining volunteers who embody our UG values for Beyond the Valley, Pitch Music & Arts and other events and festivals as required. Volunteers are an integral part of our festival and event success, and providing them with a fun, experiential learning or social impact opportunity is a key part of our Workforce model. You will support and manage the organisation and delivery of this workforce; ensuring behaviours, performance and expectations meet the requirements of department heads and stakeholders.
In collaboration with the Workforce & Crowd Care Manager and HR, you will help handle volunteer complaints and inappropriate behaviour, ensuring that volunteer engagements are being appropriately adhered to.
On ground, you will oversee the operation of Workforce HQ in collaboration with the Volunteer Manager and Workforce & Crowd Care Manager, and manage the Workforce Team and volunteers at Beyond the Valley and Pitch Music & Arts.
You will assist the Workforce & Crowd Care Manager with office duties and in the hiring process for single day festivals and events, such as Ability Fest, where needed.
Due to the nature of live events, out-of-hours work including evenings and weekends is required during festival and event delivery periods. The volume of out-of-hours work varies, with the highest demand during event bump-in, delivery, and bump-out.
The inherent needs of this role require a flexible schedule that includes evening and weekend work from time to time. This is a contract role (early September 2026 to late March 2027). Peak times will be November-December and February-March.
WE NEED FROM YOU: Must have a car and valid driver's license, and be willing and able to travel regionally.Must be able to work in the Untitled Group office in Windsor.Must have a laptop to be used for work.Must be willing and able to drive a buggy and 12 seater vanMust be fully available to work the Beyond The Valley period (December 14 2026 - January 8 2027, excluding Christmas Day).Must be fully available to work the Pitch Music & Arts period (February 15 - March 19 2027).Flexibility to work irregular hours, including weekends and holidays, and before, during and after business hours, during the Summer event period (October - April).Proven experience in a similar role, with knowledge of hiring and rostering processes.Ability to manage volunteers at scale.
ABOUT YOUYou are passionate about people, and understand the incredible importance of a casual workforce to major events. Your excellent communication and interpersonal abilities, great attention to detail and high standards of professionalism will help you meaningfully engage with volunteers and make their experience brilliant. Your previous workforce management experience helps you understand how the team works together to achieve a common goal, in addition to your solutions focused mindset. You are equipped with tools to handle conflict eloquently, and manage crises if they occur. Similarly, you have a knowledge about HR practises and legislation.
ABOUT USBased in Windsor, we are a professional but fun-loving team. We work hard - change is a constant and we are focused on delivering value to our customers and workforce. You will access benefits including professional development opportunities, team mental health workshops, we shout lunch on Mondays and yes...you have the opportunity to attend festivals and events!
HERE'S WHERE YOU'LL BE SPENDING YOUR TIMEAttract, engage, onboard and retain 900+ volunteers that align with Untitled Group’s valuesAttend interviews for casual volunteer management staffCollaborate with the Workforce Manager on rostering creation and fulfilmentWork with the Staffing Manager to ensure the workforce offering is cohesiveMonitor and respond to queries via the Crew and Volunteer Email Inboxes and other relevant channels i.e. the Crew PhoneCollate post-event feedback from volunteers to contribute to reports anddebriefsCo-lead workforce event delivery on site, managing all aspects of volunteering with assistance from the Workforce & Crowd Care Manager and overseeing onsite volunteer team operationsUse Rosterfy, Google Drive, Calendly and monday.com to conduct the above tasks
YOU’RE ALL ABOUT:Leading, inspiring and managing peopleGreat time managementDelegationPatience and empathyPersonable, respectful, friendly, politePeoplemanagementProactivity andadaptationMeaningful contributions to the teamSolving problems - solutions focusedWorking in a fast paced, high pressure and agile environment
Untitled values diversity and nurtures the uniqueness of our team and the individuals who make us stronger. We encourage candidates from diverse and/or minority backgrounds to express your interest. Our team is excited to share our experience, share our space and share the mic. We believe in creating a working environment where each individual is able to bring their full self to work and is valued for their unique contribution.