Children's Contact Service (CCS) Family Support Worker

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

Relationships Australia Queensland (RAQ) is seeking a compassionate and skilled Children's Contact Services Family Support Worker to join our Townsville team on a casual basis and deliver high-quality, child-focused services that support separated families. This role is responsible for facilitating safe and supported contact between children and their parent or carer, particularly in situations where contact has been ordered or agreed upon but cannot occur independently due to safety concerns, high conflict, or communication difficulties.

As a casual team member, you will play an important role in supporting service delivery by providing flexibility and stepping in as needed to assist the team. This position is well suited to someone who enjoys variety, can adapt to changing operational needs, and is committed to achieving positive outcomes for children and families.

In this role, you will apply your knowledge of child development, family dynamics, and trauma-informed practice to assess suitability for services, ensure the safety of all parties, and maintain a positive, respectful environment for child-parent contact. You will also gather and share the voice of the child, contribute to case planning and review, and ensure all legislative and organisational requirements are met.

This is a highly rewarding role for a practitioner who is passionate about supporting the best interests of children, while navigating complex family dynamics with empathy, professionalism, and care.

Additionally, you will:

• Conduct intake assessments and parent interviews, including safety screenings and familiarisation sessions for children.
• Facilitate supervised contact visits and changeovers in a safe, neutral environment that supports children’s emotional wellbeing and developmental needs.
• Meet with children where appropriate to gain feedback and inform planning.
• Monitor risk, responding to issues as they arise, and escalating safety concerns in line with policy and legislative requirements.
• Maintain accurate case notes, assessments, and client files using internal systems.
• Liaise with internal and external stakeholders, including legal and child protection services, where required.
• Participate in supervision, reflective practice, and professional development to support continuous improvement in service delivery.

About you

You appreciate the flexibility of casual employment and enjoy supporting a team in delivering important services to the community when needed. You are a calm, confident, and child-focused practitioner with a strong understanding of child development, family conflict, and trauma-informed care. You are passionate about creating safe spaces for children and families navigating challenging transitions.

Additionally, you have:

• Tertiary qualifications in social or behavioural sciences, with studies in child development.
• Experience working with children and families, including those affected by domestic and family violence, separation, or conflict.
• Knowledge of relevant legislation, including the Family Law Act and child protection frameworks.
• Senior First Aid/CPR Certificate (or willingness to obtain).
• Well-developed risk assessment and case management skills.
• Excellent interpersonal and written communication skills.
• The ability to work within a multidisciplinary team and uphold the values and ethics of RAQ

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

This role is an RAQ EA level 4 (casual rate from $58/hour).

Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

How to Apply

To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role.

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.

Applications can be submitted by clicking Apply Now.

Applications close Monday 24 August 2026.