Salesforce Functional Consultant

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

About World Travel Protection

This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More’s travel insurance brands. We support both corporate and leisure travellers – helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we’re trusted by travellers, corporate risk managers, and organisations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we’re always ready to answer the call – wherever in the world it comes from.

What you’ll be doing:

As the Salesforce Functional Consultant, you will play a critical role in enhancing and optimising our salesforce platform, working closely with business stakeholders and technical teams across the globe to translate business needs into scalable Salesforce solutions. You will ensure the platform delivers maximum value across the organisation.

• Gather requirements, configuring Salesforce, documenting functional designs, and supporting the delivery of Salesforce solutions to meet business needs.
• Translate business needs into effective Salesforce solutions, including data mapping and solution design.
• Collaborate closely with technical teams and business units to ensure successful delivery.
• Configure, customise, and manipulate Salesforce functionality to meet business requirements.
• Support User Acceptance Testing (UAT), sprint reviews, and the rollout of new features.
• Maintain the security, integrity, and overall health of the Salesforce platform
• Champion Salesforce best practices across the organisation.
• Provide ongoing support, troubleshooting issues through to resolution.
• Proactively identify and recommend enhancements, new features, and optimisation opportunities.

What skills and experience you’ll bring on this journey:

• Proven experience as a Salesforce Functional Consultant, Salesforce Consultant, or Business Analyst.
• Salesforce certifications (highly regarded).
• Hands-on experience with Service Cloud implementations; integration experience is a plus.
• Strong knowledge of Salesforce best practices, configuration, data modelling, and process design.
• Demonstrated ability to solve complex problems and deliver fit-for-purpose solutions.
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.
• A proactive mindset with a strong desire to learn, grow, and continuously improve.
• Experience working within complex enterprise environments with multiple stakeholder groups.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period. 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. 

Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!
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