Senior Business Analyst (Salesforce) - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

As the Salesforce Senior Business Analyst, you'll work within the Global Supply Technology team, you will play a key role in analysing and defining the requirements for Salesforce CRM solutions, ensuring that business needs are effectively translated into technical specifications.

If you are an expert in your domain who lives and breathes the Salesforce product and enjoys working closely with multiple business stakeholders, including Product Managers and Engineers to maximise the value and delivery of multiple initiatives to optimise Salesforce functionality, please apply!

Day to day:

• Work in conjunction with Product Leaders, Product Managers, Business Analysts, Engineering Teams, and Architects, develop strategies to determine the priority of strategic initiatives, highlighting risk, assumptions, issues, and dependencies
• Manage project progress, track key milestones, and identify and document potential risks or issues affecting project timelines where appropriate
• Contribute to the development of product roadmaps and product plans across a multi-product suite and across multiple products
• Plan and drive scoping, requirements definition and prioritisation activities for complex initiatives
• Plan and conduct workshops to discuss, elicit, define, and document requirements with varying levels of stakeholders
• Review existing business requirement documents to ensure requirements are adequately defined and are aligned to projects
• Identify and document potential risks related to requirements and assist cross functional teams in developing mitigation strategies
• Establish requirements baselines and ensure changes to requirements are investigated and managed
• Evaluate existing processes, systems, and data flows to identify areas for improvement and innovation, providing recommendations and roadmaps for senior stakeholders
• Recommend and implement process enhancements to optimise project delivery and increase efficiency
• Contribute to the definition of OBW standards, and guidelines for business process improvement

You'll be perfect for the role if you have:

• 5+ years in a Business Analyst role
• Extensive Salesforce experience
• Experience with Salesforce integrations and data migration
• Knowledge of Salesforce AppExchange products and third-party integrations
• Familiarity with Agile project management methodologies
• Requirements gathering and documentation experience

What you'll enjoy:

Why Flight Centre?

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. 

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). 

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism. 

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