Office Administrator | Scheduler

Office Administrator | Scheduler

Are you an organised administrator who loves keeping people, schedules and customers on track?

ESP Fire is a locally owned and growing fire protection company servicing businesses, schools, strata managers and commercial properties throughout the Mid North Coast.

We're looking for an experienced Office Administrator / Scheduler who enjoys working in a busy office environment.

If you're someone who thrives on organisation, enjoys helping customers and takes pride in getting the details right, we'd love to hear from you.

About the Role

This position is much more than administration.

As our Office Administrator/Scheduler you'll become a vital part of our Operations Team, ensuring our technicians, customers and office all stay connected and running efficiently.

You'll be responsible for coordinating daily operations while delivering exceptional customer service and administrative support.

Your responsibilities will include:

• Scheduling technicians and coordinating daily service appointments

• Managing technician calendars and work allocation

• Customer Service via phone and email

• Liaising with commercial clients, property managers and business owners

• Preparing newsletters and client communications

• General office administration

• Maintaining customer records and job information

• Assisting with project coordination and operational workflow

• Following up outstanding invoices and customer accounts

• Supporting social media and marketing activities

• Working within our job management system UpTick (training provided)

About You

We're looking for someone who enjoys being the person that keeps everything organised.

You'll ideally have experience in one or more of the following:

• Office Administration

• Service Coordination

• Scheduling technicians or trades

• Customer Service

• Administration Support

• Project Coordination

You'll also have:

✔ Outstanding attention to detail

✔ Excellent communication skills

✔ A confident and professional phone manner

✔ Strong organisational and time management skills

✔ The ability to manage multiple priorities

✔ Confidence learning new software and systems

✔ A positive, solutions-focused attitude

✔ Emotional intelligence and excellent people skills

Desirable Experience

While not essential, experience in any of the following would be highly regarded:

• Fire Protection Industry

• Building Services

• Maintenance Industry

• Trades Administration

• Facilities Management

• Service Scheduling

• CRM or Job Management Software

• Zoho

• UpTick

• Newsletter creation

• Social Media

Who Will Thrive Here?

We're looking for someone who is:

• Hungry to learn and grow

• Humble and team-focused

• Reliable and accountable

• Naturally organised

• Comfortable taking ownership of their work

• Able to "hit the ground running"

• Looking for a long-term career with a growing local business

We aren't just looking to fill a position—we're looking for someone who wants to become part of our team for years to come.

What You'll Receive

• School-friendly working hours

• Approximately 25 hours per week

• Supportive and experienced team

• Opportunity to grow as the business grows

• Modern systems and technology

• A workplace that genuinely values its people

Salary

$19.00 - $27.00 per hour

Salary will be based on experience, capability and applicable award rates.

Why ESP Fire?

At ESP Fire, we don't simply service fire equipment—we help protect people, businesses and communities.

We're proud of our reputation, our culture and the relationships we've built with our customers. Every member of our team plays an important role in delivering outstanding service, and we're looking for someone who shares those values.

If you're ready to build a long-term career with a growing local business where your contribution truly matters, we'd love to hear from you.

Click Apply Now and submit your resume along with a short cover letter telling us why you'd be a great fit for ESP Fire.