Customer Engagement Consultant

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat & phone based support to our customers during our 24 hour, 7 days per week service.

This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs.

See yourself in the team:

On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most.

Your responsibilities:

• Offer helpful and timely assistance to customers using our online chat service.

• Support customers with new ways of banking through our app and online banking

• Be the warm and engaging voice of the business that our customers connect with.

• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction

• Receive inbound calls from customers, offering resolution of the query at first point

• Provide customers with information relating to their products, services and transactional information

• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Hours and Training:

Training is a compulsory component and you will need to attend all training dates to be successful for the position.

Training will begin on your start date in and run for 3 weeks full time at our Melbourne office, 435 Bourke Street, between 9:00am - 5:00pm. Post training, you will begin your 24/7 rotational shifts.

Start Date: Monday 3 August 2026

• We will confirm your roster at least 4 weeks in advance

• We offer 3 weeks of training (during main business hours)

• Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.

We're interested in hearing from people who have:

• The ability to work 24/7 rotational rosters

• Customer service skills

• Strong computer skills and ability to multitask

• Ability to work in a high paced environment and revels in change and feedback to improve performance

• Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks

• Live within reasonable travel distance to our Melbourne office