Family and Community Support Worker

Why this role matters 

At Sydney City Salvos, we meet people at the crossroads of crisis and hope—creating safe, welcoming spaces for all who walk through our doors. We believe that healing begins with safety, compassion, and connection, and we’re seeking someone with heart, resilience, and purpose to help us carry that mission forward.

About the role 

As a Family and Community Support Worker, this is your opportunity to support children and families across the City of Sydney through community programs that build connection, wellbeing, and resilience. You will provide practical support and help families access the services and resources they need to thrive.

Reporting to the Community Programs Facilitator, this is a 12-month maximum term, full-time role, based in Sydney, NSW.

How you will make an impact 

• Assist in identifying community needs and supporting the development and evaluation of family-focused programs.
• Deliver trauma-informed support to families and community members, following No Wrong Door principles.
• Connect families with appropriate internal and external services through effective referrals and service navigation.
• Maintain accurate records, case notes, and communication to support quality service delivery.
• Provide administrative, logistical, and operational support to ensure programs run smoothly.
• Follow safety, risk management, and organisational procedures to maintain a safe and welcoming environment

What you will bring 

• Tertiary qualifications in relevant area (Minimum Certificate IV in Community Services and/or significant experience within the industry
• Understanding of Trauma informed Care Framework
• Mental health first aid training (preferred)
• Food Handling Course (or willingness to obtain one) required
• Experience working with people from culturally and linguistically diverse backgrounds and religions
• Good oral and written communication skills
• A national police record check is required
• NSW Employee Working with Children’s Check
• Current valid driver’s licence (preferred)

What we offer 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Flexible working arrangements. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

Conditions 

Compensation is in accordance with SCHADS Level 3

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive changes, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration