Clinical Support Officer

This permanent part-time Clinical Support Officer position at Gladstone Hospital offers the chance to build a meaningful career while keeping flexibility in your week.
You’ll be right at the heart of the Medical/Surgical Ward, helping patients, staff and visitors navigate a busy hospital environment and making sure the administrative details behind their care are handled properly. If you’re organised, switched-on and comfortable juggling people, systems and priorities, this is your calling – apply today!

Gladstone Hospital provides a range of services to Gladstone and the Banana region. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities. 

• Provide professional administrative support across the Medical/Surgical Ward and Gladstone Hospital service areas.
• Deliver high-quality customer service, acting as a key contact for patients, clients, staff, visitors and the general public.
• Manage enquiries and information confidentially, providing accurate assistance to support effective service delivery in a busy inpatient environment.
• Maintain accurate patient records and documentation, including filing and storage in line with hospital policies, procedures and guidelines.
• Accurately manage information and competing priorities, using systems such as HBCIS, PatientFlow, Outlook and Microsoft Office while working independently and responsibly.

• Strong digital and administrative skills, with confidence using word processing, spreadsheets, databases and other information systems accurately.
• Excellent communication and interpersonal skills, with the tact, diplomacy and discretion needed when working with patients, staff and the public.
• Sound problem-solving and decision-making abilities, with the confidence to consult, negotiate and find practical solutions.
• A flexible and team-focused approach, able to adapt to changing priorities and contribute positively within a busy hospital environment.
• Strong organisation and professionalism, with the ability to prioritise workloads, meet deadlines independently and handle confidential or sensitive information appropriately.

Total remuneration value of up to $52,558 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact ••••@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL6H690381

Applications close: Monday, 31 August 2026

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