Warranty Claims Adjudicator

Kia is one of the world’s fastest‑growing automotive brands, recognised globally for bold design, innovation and award‑winning vehicles such as the EV6, Sportage and Sorento. At Kia Australia, we’re not just building cars — we’re leading the future of mobility through cutting‑edge technology, electrification and a strong commitment to sustainability.

With the continued growth of the Kia brand across Australia, there has never been a more exciting time to join our team. We foster a progressive, inclusive culture where people are empowered to grow, make an impact and help shape what’s next.

About the Role

As a Warranty Specialist at Kia Australia, you’ll play a key role in supporting our national dealer network by providing expert advice, clear decision‑making and practical guidance across warranty matters. You’ll ensure warranty claims are processed accurately and consistently, while upholding Kia’s Warranty Policies and Procedures.

Working closely with dealers and internal stakeholders, you’ll contribute to continuous improvement and help deliver an exceptional aftersales experience.

Key Responsibilities

• Develop, maintain and update all monthly and adhoc warranty reporting using internal and BI tools

• Process and adjudicate warranty claims and prior work approvals (PWAs)

• Monitor and review submitted warranty claims, conducting monthly system reviews and recommending appropriate actions

• Provide timely and professional support to dealers via email and phone

• Apply knowledge of Kia Warranty Policy & Procedures to resolve issues and support dealer training

About You

You’re detail‑oriented, customer‑focused and confident working with dealers and technical information. You enjoy problem‑solving and contributing to process improvements in a fast‑paced, collaborative environment.

Skills & Experience

• 2-3 years’ experience in a dealership or distributor environment (preferred)

• Previous experience in a Warranty/Claims

• Strong attention to detail with sound numerical and analytical skills

• Confident communicator with a collaborative approach

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Experience with reporting tools (preferred but not essential)

• Willingness to travel when required

What’s in it for You

• Be part of a high‑growth, globally recognised automotive brand

• Work with market‑leading products, including EV and future mobility technologies

• Genuine opportunities for career development and internal progression

• Supportive team culture with access to ongoing training and learning

• Competitive remuneration and employee benefits

• Make a real impact supporting dealers and customers nationally

Apply now and accelerate your career with Kia Australia.