Customer Service Representative

Do you genuinely love helping people? The kind of person who gets a buzz from solving problems, putting a smile on someone's face, and making every interaction count? If that's you, this could be your next big move.

About the Company | Alliance Climate Control is Sydney's leading HVAC company, recognised for quality workmanship, outstanding service, and genuine care for our customers — with over 2,000 five-star reviews to show for it. Based in Alexandria, we're a supportive, team-driven company that values collaboration, growth, and having fun while delivering great results.

What You'll be Doing

• Turn calls into conversations — make every interaction warm, helpful, and human.

• Schedule and coordinate technicians so jobs run smoothly.

• Own customer accounts — follow up, check in, keep nothing slipping through the cracks.

• Handle priorities with confidence — routine bookings or urgent issues.

• Keep it organised — use CRM + Microsoft Office daily.

• Keep learning — join weekly training and development.

Who You Are

• Naturally positive, approachable, and customer-focused.

• Thrives on helping others and solving problems.

• Detail-oriented and dependable — you like doing things properly.

• Able to juggle multiple priorities without losing your cool.

• A clear communicator across phone, email, and face-to-face.

• Keen to learn and grow in a supportive team environment.

• Minimum 1-2 years of customer service experience required.

• In-office role — be part of a close-knit, supportive team every day.

• A workplace that values your contribution and celebrates success.

• Ongoing training and development to grow your career.

• Modern office environment with the latest tools and technology to support your work.

• Join a stable, respected business in the HVAC industry.
  

✅ If this sounds like you, apply now — we'd love to meet you.