Children's Services Coordinator

AbilitiesNQ is looking for a hard working, enthusiastic and highly organised Children's Services Coordinator in Cairns due to ongoing expansion. 

This role ensures that AbilitiesNQ delivers services that meet the individual goals of the client, enabling increased independence and identity in the community. This role has face-to-face time with clients, families and employees, as well as strategic requirements such as ensuring that quality standards are met. This role is responsible for resolving and responding to organisational/ client needs both strategically and immediately as they occur.

Some of the primary objectives of the Children's Services Coordinator are:

• Provide ongoing support and guidance to support staff and team leaders. 

• Assist with organising and coordinating regular team meetings 

• Ensure full compliance is upheld in all residential care houses as well as ensuring compliance within the Child Safety framework

• Ensure effective and open communication with all stakeholders is conducted

• Ensure there is open communication between staff and coordination team. 

• Complete and manage monthly rosters for a set caseload on an ongoing basis. 

• Ensure staff compliance and training are in line with Child Safety guidelines.

• Review and provide feedback on weekly reports provided by team leaders. 

• Identify training gaps and ensure appropriate training is provided for the team

• Complete on-call requirements as per the rotating roster. 

• Build a strong rapport with clients and families through excellent customer service.

Essential:

1. Relevant qualifications applicable to Children's Services Sector or (desired or willing to obtain)

2. Previous experience within a team leader/ coordination role is required. 

3. Strong experience in the coordination of people under the Children's Services sector.

4. Demonstrated leadership capacity, including staff supervision and performance management. 

5. Demonstrated superior skills in mediation and negotiation, collaboration and consultation with key stakeholders.

6. High-level knowledge and understanding of the policy, procedures and standards pertaining to the provision of child safety services.

Child Safety Coordinator requirements:

• Excellent communication, organisational, conflict-resolution and time-management skills

• Proficiency in Microsoft Office 

• Ability to problem solve in a high pressure situation

• Ability to multitask and prioritise workload

• Previous team leader/ coordinator experience within the child safety services sector 

• Relevant Child Safety qualifications (desirable)