Support Coordinator

About us

Allevia is a leading provider of community services and support in the aged and disability care sector. We are committed to delivering personalised, compassionate and high-quality support to individuals across New South Wales. Our mission is to empower people to live independently and achieve their goals, whilst maintaining dignity and choice. We pride ourselves on our dedicated team of professionals who are passionate about making a positive difference in the lives of those we support.

About the role

We are seeking a Support Coordinator to join our team in Bankstown, NSW on a part time or full-time basis. The Support Coordinator plays a vital role in our organisation, acting as the primary point of contact for our service users and their families. You will be responsible for coordinating, planning and delivering individualised support services that enable people with disability and aged care needs to achieve their personal goals and maintain their independence. This role is central to ensuring our clients receive seamless, coordinated care that meets their unique requirements and aspirations.

Key responsibilities

• Conducting comprehensive assessments of client needs, preferences and goals to develop personalised support plans

• Coordinating and arranging appropriate support services and community resources to meet identified client needs

• Maintaining regular contact with clients and their families to monitor progress, gather feedback and adjust support arrangements as required

• Managing client budgets and ensuring services are delivered within approved funding allocations

• Liaising with service providers, healthcare professionals and other stakeholders to ensure integrated and holistic service delivery

• Documenting client information, support plans and outcomes in accordance with regulatory requirements and organisational policies

• Advocating on behalf of clients to ensure their rights, preferences and dignity are respected and upheld

• Attending meetings and reviews with clients, families and relevant professionals to evaluate support effectiveness

• Contributing to the continuous improvement of support services through feedback collection and reporting

• Maintaining confidentiality and adhering to all relevant legislation, codes of conduct and ethical standards

What we're looking for

• Relevant qualification in community services, social work, health or a related discipline, or demonstrated equivalent experience in support coordination or case management

• Knowledge of the National Disability Insurance Scheme (NDIS) and/or aged care funding and service systems

• Strong communication and interpersonal skills, with the ability to work sensitively with people from diverse backgrounds

• Excellent organisational and time management abilities, with capability to manage multiple client cases simultaneously

• Demonstrated commitment to person-centred practice and the principles of choice, dignity and respect

• Ability to work both independently and collaboratively within a team environment

• Strong problem-solving skills and the capacity to exercise professional judgement in complex situations

• Proficiency with computer systems and willingness to engage with digital tools and platforms

• Current Working with Children Check and NDIS Worker Screening Check or willingness to obtain these

• Valid driver's license and access to reliable transport to visit clients as required

Why Join Allevia Limited? 

• Full-time or part-time opportunities available

• Supportive team environment with ongoing training and professional development

• Opportunity to make a meaningful difference in people’s lives

• Salary packaging benefits of up to $15,900 per annum

• Travel reimbursement for work-related travel

Apply now

If you are passionate about supporting vulnerable members of our community and meet the above criteria, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and motivation for this role to Allevia today.