Service and Warranty Coordinator

Build a Career You'll Be Proud Of

We're looking for a customer-focused, organised, and proactive Service & Warranty Coordinator to join our vibrant Geelong team. Whether you come from construction, customer service, insurance, real estate or administration, this is your opportunity to build a long-term career with an industry leader.

This is more than just an administration role. You'll be the key point of contact helping customers through the important period after they move into their new home, ensuring any service or warranty matters are handled professionally, efficiently and with genuine care.

If you love solving problems, helping people and working in a fast-paced environment where no two days are the same, we'd love to hear from you!!!

Reporting to the Service and Warranty Manager, your responsibilities will include:

• Managing and coordinating customer service and warranty requests
• Supporting Service & Warranty Inspectors with administration and scheduling
• Monitoring and responding to customer enquiries via phone and email
• Liaising with trades, suppliers, contractors and internal stakeholders
• Tracking jobs through to completion and ensuring timely follow-up
• Reviewing and processing supplier invoices
• Resolving customer concerns professionally and efficiently; and
• Building strong relationships while delivering an exceptional customer experience

Metricon will offer you:

• Join Australia's largest and most awarded home builder
• Work in our modern, stylish Geelong office with a supportive and welcoming team
• Full training provided, including exposure to residential construction and warranty processes
• Genuine career progression opportunities across Metricon's national business
• Competitive salary and salary packaging options
• Exclusive employee discounts on Metricon homes
• Access to health and wellbeing initiatives, including fitness, nutrition, mental wellbeing programs and annual flu vaccinations
• 24/7 Employee Assistance Program through LifeWorks
• Access to hundreds of retail, lifestyle, supplier and trade discounts; and
• Be part of a company that invests in its people and celebrates success.

The successful candidate will have:

• You may have experience in customer service, administration, construction, real estate, insurance, retail management, hospitality, call centres, or a similar environment
• A passion for delivering outstanding customer service
• Strong communication skills and a genuine desire to help people
• Excellent organisation and time management skills
• The ability to manage multiple tasks in a fast-paced environment
• Great problem-solving skills and attention to detail
• Confidence using computer systems and learning new technology
• A positive, team-focused attitude; and
• The ability to build strong relationships with customers and stakeholders.

Highly Regarded But Not Essential
• Residential construction or building industry experience
• Understanding of building plans, contracts or warranty processes
• Experience coordinating trades or service-related work

Why Join Metricon?
Every day, our people help Australian families achieve the dream of home ownership. You'll join a supportive team where your contribution genuinely matters, your development is encouraged, and your success is celebrated.

This role offers variety, challenge, career growth and the opportunity to make a real difference in our customers' journey.

Ready to take the next step in your career?

Apply now with your Resume and Cover Letter and discover why so many people choose to build their careers at Metricon.

The successful applicant will be required to undertake a National Police Check.