Customer Service Officer (Service & Warranty)

About Mimosa Homes 

Mimosa Homes is Victoria’s award-winning new home builder company committed to producing quality homes tailored to the needs of our customers.

We offer beautiful and affordable quality homes, along with a stress-free building experience for our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment, so we want to make the experience enjoyable and rewarding. We deliver an honest, reliable and trustworthy service throughout our building process. 

For further details, please visit our website at https://www.mimosahomes.com.au/ 

About the Role:

We are currently seeking a full time Customer Service Officer to join our team within the Service & Warranty department. 

We are looking for those who are team-orientated and have great customer focus. You will be responsible for managing client relationships and satisfaction levels through excellent delivery of service and efficient administration for our clients. 

Some of the key responsibilities include: 

• Maintaining client contact and providing timely responses/updates to all inquiries

• Providing administration support and scheduling of inspections for the Service & Warranty Supervisors and Inspectors

• Ensuring procedures and checklists are established and maintained

• Ensuring work is processed through workflow

• Appropriate electronic and hard copy filing for all job files 

• Delivery of exceptional customer service at all times

To be considered, you should possess: 

• Minimum of two years' experience in a similar role in the Construction Industry combined with the ability to meet customer satisfaction levels

• Be confident in your approach to handling difficult queries, a busy workload and demanding deadlines

• Exceptional time management skills & highly organised

• Excellent communication skills, data entry efficiency and a customer and quality focus. 

In return, the successful candidate will receive: 

• Advancement opportunities, working with Victoria’s award-winning new home builder company.

• A dynamic team culture where our people produce excellent results.

• A supportive workplace culture where great work is recognized and rewarded.

Please note, only shortlisted candidates will be contacted.