Service Coordinator

SJ Electric WA are seeking a qualified Service Coordinator to work with our Electrical service department in our Perth CBD office. We are seeking an ultimate multi-tasker who is an admin and scheduling superstar and will be responsible for all the service admin work, scheduling of technicians and liaising with our customers.

Key duties and responsibilities:

• Scheduling appointments for clients and tracking clients service requests

• Organising materials for use on site and organising subcontractors for regional / remote service requests

• Ensuring our field technicians are organised and on track

• Responding to any issues that occur during the delivery of service

• Maintaining our client databases

• Generate reports on service activities, including performance metrics and client feedback

• Assist in analysing service data to identify trends and areas for improvement

• Build and maintain strong relationships with clients to ensure their satisfaction and loyalty

• Perform administrative tasks related to service coordination, such as data entry, file management, documentation and answering the reception phone when required

Qualifications and requirements:

• Proficient in Excel and Word

• Pronto experience advantageous although not essential as training provided

• Punctual, reliable and thorough

• Excellent communication and problem solving skills

• Can manage their time effectively and not think twice about dealing with interruptions to their day

• Experience in electrical/retail sector preferred but not essential

• 1-2 years of coordination or scheduling experience is required

• 
  What we can offer you:

• Full-time permanent position with the security of a publicly listed company

• A competitive remuneration and benefits

• Professional development, training and upskilling opportunities

• A diverse, inclusive workforce and a great company culture

• A supportive and collaborative team

• Office building has free gym access

• SJ Electric is a national provider of electrical and maintenance services to supermarkets, and the retail, commercial and water sectors.
  
  SJ Electric is an equal opportunity employer committed to supporting diversity in our workforce.
  
  If you are looking for the next step in your career, apply today!