Casual Customer Service Officer x 4

Casual Customer Service Officer x 4

Corporate Services

Casual

Hervey Bay

Stream A Leve 1 to 3 (competency based) - $68,263 to $83,245 plus superannuation

• + 9-day fortnight

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What we are looking for:

We are seeking four Casual Customer Service Officers to join our Customer Service team. In this customer-focused role, you will provide accurate information and assistance across face-to-face, telephone and digital channels, ensuring every customer interaction is professional, positive and efficient.

You will thrive in a fast-paced environment, enjoy helping people, and be confident managing a variety of enquiries while delivering a high standard of customer service.

What your day will look like:

• Deliver exceptional customer service across face-to-face, telephone and digital channels
• Respond to customer enquiries and requests, providing accurate information and solutions
• Process customer transactions and requests efficiently and accurately
• Maintain customer records and data within corporate systems
• Apply Council policies, procedures and service standards when assisting customers
• Work collaboratively with colleagues to ensure seamless service delivery and continuous improvement

Please click here to view a full position description.

What you’ll need for success:

• Valid Queensland Class C or CA Driver Licence (Learner, Provisional or Open)
• Demonstrated customer service experience in face-to-face, telephone and electronic service delivery
• Strong communication and interpersonal skills with the ability to manage enquiries professionally and confidentially
• Ability to interpret and apply procedures and policies using sound judgement
• Proven ability to manage competing priorities and adapt to changing demands
• Strong computer skills with the ability to learn and use organisational systems and technology
• Ability to work collaboratively within a team environment

What’s nice to have:

• Previous experience in a local government environment
• Certificate III (AQF 3 or higher) in Customer Engagement or a related field

We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application.

Benefits of Working with Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award.  Click here to review our Employee Value Proposition.

What we Offer:

• Values based culture
• Employee discount shopping program
• Professional development
• Flexible working arrangements including work from home
• Study assistance program
• Novated leasing
• 24/7 access to Employee Assistance Program
• Paid maternity and paternity leave
• Paid emergency services leave
• Uniform subsidy
• Years of service rewards

Apply now:

Applications close 11pm on Monday 7 September 2026 - subject to change pending qualified applications received.

A cover letter outlining your suitability for the role, and a current resume is required.

For further details please contact Vikki Knight (Manager Customer Service & Records) at Vikki.knight@frasercoast.qld.gov.au

Fraser Coast Regional Council is an Equal Employment Opportunity employer.