[CMI] Internal Sales Representative

IPD Group is a dynamic ASX listed, Australian owned business. We provide design, development and distribution of electrical products and technologies. Electrical hardware distribution with product assembly and workshop for customised solutions. Electrical vehicle charging hardware and infrastructure solutions, providing complete electrical engineering and service provider in high and low voltage projects. Having operated for 65 years we are trusted partner to our customers. 

CMI Electrical Products is a part of the IPD Group of Companies. We are a leading manufacturer and supplier of Electrical Cable and Industrial Products to the electrical industry with significant operations nationally. CMI Electrical Products distributes to Industrial, Commercial, Wholesalers, OEM and Utilities markets.

Passionate about delivering exceptional service to customers and keen to develop your career in electrical sales? CMI is seeking an Internal Sales Representative to provide expert support and solutions to our valued customers.

We are seeking an enthusiastic, highly motivated Internal Sales Representative to join our team. Reporting directly to the State Sales Manager – WA, SA, NT this role will be based at our office in Canning Vale, WA. 

About the role:

As an Internal Sales Representative, you will be a key point of contact with our customers, ensuring professional, efficient, and high-quality service. Your responsibilities will include:

• Answering all incoming customer calls professionally and efficiently.
• Educating customers on our product range and offering tailored product solutions.
• Processing customer orders, including raising delivery dockets, invoices, and quotations.
• Assisting with costing and advising customers on product types to meet their requirements.
• Managing and nurturing relationships with existing and new customers.
• Providing accurate product descriptions, quality data, and material recommendations.
• Reporting product quality enquiries, non-conformances, and customer complaints to the National Sales Manager, and following up to ensure resolution.
• Raising RMAs for returned goods and incident reports, ensuring management sign-off.
• Maintaining accurate sales records and supporting the team efficiently.
• Following CMI guidelines, procedures, and QHSE policies, working safely and responsibly, and identifying opportunities to improve quality, safety, and environmental performance

About you:

• Minimum 5 years’ experience in electrical cable sales or the electrical wholesaling sector
• Strong ability to follow instructions, guidelines, and procedures while delivering excellent customer service
• Skilled in prioritising and planning workflow to meet deadlines
• Detail-oriented, with the ability to maintain accurate records
• Committed to following quality assurance, workplace health, and safety practices

About us:

CMI Electrical Products are specialists in the manufacture and distribution of electrical cables and associated components for industrial, mining, infrastructure, commercial, petrochemical and information technology applications throughout South East Asia and Oceania. CMI is a fully owned subsidiary of the IPD Group.

Be an integral part of our team and enjoy great benefits, including a day off on your birthday and additional leave in recognition of your years of service and other discounts for working with us!

If this sounds like the role and team for you please send us your resume with a cover letter telling us why this is the role for you. We will be reviewing applications as we receive, so if you have the skills and experience, we are seeking, submit your application now.

You must have the right to work in Australia.

IPD is proud to have a diverse and inclusive workplace, with a team of over 600 people representing more than 30 different cultural backgrounds. We are committed to fostering a culture that values diversity, equity, and human rights, ensuring that every individual feels respected, supported, and empowered to contribute. We welcome people from all cultures, backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and religious beliefs.

When you apply, please let us know what pronouns you use.
 
Aboriginal and Torres Strait Islander people are encouraged to apply.
 
Only applicants suitable for the position will be contacted.
 
We kindly ask agencies not to submit any resumes without our consent.