Administration Officer Level 3 Outpatients Department

• Join a leading tertiary hospital outpatient service
• Build your career in healthcare administration
• Work in a supportive, customer-focused team

Manage appointments, patient registrations and clinic administration while delivering outstanding customer service in a busy outpatient environment.

Employment Type: Permanent Part Time 
Position Classification: Administration Officer Level 3
Remuneration: $37.27 - $38.44 per hour 
Hours Per Week: 32
Location: Westmead Hospital

Where you'll be working

Westmead Hospital is one of Australia’s largest major referral hospitals, delivering world-class healthcare, education and research. The University Clinic (Outpatients) is a fast-paced service that supports a diverse patient population and values teamwork, professionalism and exceptional patient experiences.

As part of Western Sydney Local Health District, you’ll join a collaborative administration team dedicated to delivering efficient, high-quality outpatient services.

• Work within a large and respected tertiary hospital.

• Join a friendly and supportive clerical team.

• Be part of a service focused on patient-centred care.

• Access learning and development opportunities across NSW Health.

• Contribute to continuous improvement and service excellence.

• Wellbeing Initiatives including an On-site gym, cafes, and green spaces.

What you'll be doing

As the Administration Officer in this dynamic role, you will provide high-level clerical, reception and customer service support to ensure the smooth day-to-day operation of outpatient clinics.

In this role you will be required to:

• Manage patient appointments, registrations, waitlists and clinic bookings.

• Provide professional reception services and respond to patient and stakeholder enquiries.

• Support Medicare bulk billing and revenue-related administrative processes.

• Coordinate administrative systems, records and office communications in line with LHD policies.

• Contribute to service improvement, accreditation activities and training of administration staff as required.

Bring your administration expertise to Westmead Hospital and help create positive healthcare experiences for our community. Apply now and join NSW Health in delivering exceptional care through collaboration, innovation and compassion.

How to Apply

Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Proven extensive clerical experience in a busy reception/customer service position.

2. Evidence of high level verbal and written communication skills with excellent interpersonal skills

3. Ability to work independently and also as part of a multidisciplinary team

4. Expertise in computer skills, proficiency in the use of Microsoft Office and Client/Patient Management Systems

5. Proven high level organisational skills including the ability to problem solve, prioritise workload, multi-task and meet deadlines

6. Demonstrated ability to identify issues of relevance, sensitivity and confidentiality and knowing when to escalate matters of importance and/or urgency.

Requisition ID: REQ676958
Applications Close: 2 September 2026

Need more information?

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.  For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)

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