Specialist Outpatients Clinic Administration Officer - Cancer Centre

About the Role

Closing Date: 28/08/2026

• Comprehensive learning and growth opportunities
• Access to wellness programs and fitness passport
• Inclusive workplace culture

About the Role

An exciting opportunity exists for an enthusiastic and customer-focused Specialist Outpatient Clinic Administration Officer to join our Specialist Outpatient Clinics team - Cancer Centre.

Working across multiple campuses and specialty clinics, you will provide high-quality administrative support to multidisciplinary outpatient services. This diverse and rewarding role requires you to work closely with clinicians, specialists, external providers and patients to ensure the smooth and efficient delivery of outpatient services.

Key Responsibilities

• Provide administration support across a range of specialist outpatient clinics.
• Manage appointment scheduling and patient enquiries via telephone and face-to-face interactions.
• Validate referrals and maintain accurate patient records.
• Process Medicare claims and support outpatient billing activities.
• Collect and receipt patient fees and co-payments, including EFTPOS transactions.
• Maintain electronic medical records and clinic databases.
• Liaise effectively with medical specialists, clinicians, referring practitioners and external stakeholders.
• Support quality improvement initiatives and accreditation requirements.
• Contribute to a positive patient experience through excellent customer service.

About You

We are seeking a motivated and organised administration professional who can thrive in a busy healthcare environment.

You will bring:

• Demonstrated administration experience, preferably within a health service environment.
• Strong computer and data entry skills, including proficiency in Microsoft Office applications.
• Excellent communication and interpersonal skills.
• A commitment to delivering exceptional customer service.
• High attention to detail and accuracy.
• The ability to prioritise competing demands and meet deadlines.
• The capacity to work independently and as part of a multidisciplinary team.
• A proactive approach to continuous improvement and adapting to change.

Employment Type: This is a part time opportunity.

For further details, please refer to the Position Description or alternatively contact Jennifer Byrne at ••••@awh.org.au for a confidential discussion.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women's and children's, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

Thinking about a tree-change?

AWH has partnered with The Welcome Experience to support your move. This free service is designed to help essential workers and their families who are considering a move to Albury / Wodonga.

We know how rewarding life and work in regional Australia can be, and we want to make the transition as smooth as possible. The Welcome Experience team can guide you through the process and connect you with the information and support you need. This program is only available to employees relocating to the cities of Albury and Wodonga.

To learn more or register, visit The Welcome Experience | NSW Government

Are you ready to become part of our team?

To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.

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