Retail Assistant

THE OPPORTUNITY

Viva Leisure is one of Australia's largest health club operators and the country's only ASX-listed gym network. With a growing portfolio of brands including Club Lime, Plus Fitness, World Gym, HIIT Republic, Zoo Fit, Club Pilates, GROUNDUP and Supp Society, we're on a mission to make health and fitness more accessible to all Australians.

Are you passionate about health, fitness, and helping others feel their best? As a Retail Assistant at Supp Society, you'll be at the heart of the in-store experience - delivering friendly, knowledgeable service that helps customers make confident choices about their health and performance supplements.

From keeping the store clean, organised, and looking its best, to sharing your product knowledge and genuine enthusiasm for wellness, you'll bring energy and expertise to every customer interaction. If you love all things health and fitness and want to be part of a brand that lives and breathes it, this could be the perfect role for you.

This is a casual opportunity with flexible hours.

SKILLS & QUALIFICATIONS

We are looking for someone with: 

Quallifications & Certifications

• Product training in sports supplements or nutraceuticals (Preferred but not essential)

Skills, Experience & Personal Attributes

• 1–2 years' experience in retail, customer service, or a health-related sales environment preferred
• Previous experience in the supplement, fitness, or wellness industry is highly regarded
• Basic understanding of sports nutrition, wellness supplements, and fitness-related products
• Familiarity with point-of-sale (POS) systems and general retail operations
• Strong interpersonal and communication skills with a customer-first mindset
• Sales-driven approach with the ability to build trust and rapport quickly
• High attention to detail in merchandising, cleanliness, and store presentation
• Passionate about health, fitness, and helping others achieve their goals
• Team-oriented with a proactive, can-do attitude
• Reliable, punctual, and professional in all interactions

KEY RESPONSIBILITIES

Customer Experience

• Greet and engage customers with a friendly, knowledgeable, and consultative approach
• Provide personalised product recommendations based on individual goals, preferences, and health needs
• Foster customer loyalty through exceptional service and meaningful in-store interactions

Sales & Product Knowledge

• Maintain strong knowledge of supplement products, including key benefits, recommended usage, and general product information.
• Effectively upsell and cross-sell products to support customer outcomes and drive sales
• Consistently meet or exceed individual and store sales targets

Store Operations

• Support stock replenishment, inventory control, and adherence to visual merchandising standards
• Accurately process transactions using POS systems, including EFTPOS and cash handling
• Assist with store opening, closing, and general upkeep to ensure a clean and organised environment

Health & Safety

• Comply with all company hygiene, safety, and regulatory procedures
• Maintain a safe and tidy workspace in line with OH&S standards

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work. 

ABOUT VIVA LEISURE

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition. Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.

In 2020, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar. As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates. Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood. In 2026, Viva expanded its corporate World Gym portfolio with the upcoming opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.

As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.