Customer Service Officer

Go far with IOR

IOR might be the greatest Aussie success story you haven’t heard of… yet.

From humble roots in Eromanga, QLD, we’ve been fuelling the furthest corners of Australia for over 40 years. You won’t see our logo on racing cars. Instead, you’ll be part of a team that helps fuel LifeFlight’s choppers and supports communities around the nation - real work with real impact that’s growing every day.

We’re excited to announce that an opportunity has opened to join our team in Lytton! As one of our team members embarks on the exciting journey of parenthood, we’re commencing our search for a motivated Customer Service Officer to step into this key role on a 1-year contract. If you’re passionate about delivering exceptional service and thrive in a dynamic environment, this is your chance to grow with us.

Your opportunity

As a Customer Service Officer, you'll be the first point of contact, ensuring seamless customer interactions through efficient support, issue resolution, and expert guidance. Your role is key to delivering exceptional experiences. You'll be able to work on a part time schedule or possible a job share opportunity, with shifts scheduled anytime between 6:00am and 6:00pm

• Provide courteous support via phone and email, directing enquiries to the appropriate team member while striving for first-contact resolution.
• Develop a deep understanding of products/services to assist customers with enquiries, troubleshooting, and recommendations.
• Process customer orders, tag modification requests, and applications while maintaining accurate customer account records in our CRM system (Zoho).
• Monitor interactions for service improvements and collaborate with sales, logistics, and technical support teams to resolve customer issues.
• Support customer accounts and assist the sales team with administrative tasks to ensure smooth operations.

What you’ll bring

You’ll bring a commitment to delivering exceptional customer experiences, supported by strong communication and problem-solving skills, you’ll demonstrate reliability, initiative, and a proactive approach to daily tasks as you support our varied and unique customers – both internally and externally. Most importantly, you’ll contribute to a collaborative, values-driven culture where teamwork, respect, and continuous improvement are at the heart of everything we do.

To succeed in this role, you’ll also need:

• Strong telephone manner with a friendly and professional approach, complemented by excellent verbal and written communication skills.
• Ability to connect with customers, provide patient support in challenging situations, and consistently exceed service expectations.
• Effective critical thinking skills to resolve customer issues efficiently, with meticulous attention to accuracy in order processing and documentation.
• A self-motivated team player with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and thoroughness in work completed.
• Experience in a customer-focused role within a medium to large business, with a proven track record in customer-facing positions and an understanding of effective selling strategies

Why join IOR?

Approaching each day through our values of Innovation finding solutions, Our Communities serving people, and Reliability getting results, our team is focused on delivering what really matters to our customers. It’s this mindset that drives us forward. We’re about so much more than fuel. We’re about three key things:

• Right Team: It’s the kind of place where you walk in the door and instantly know you belong
• Right Track: We’re going somewhere, and as we get bigger, so do the opportunities to get stuck in and challenge yourself
• Right Now: There’s no dragging feet or endless committees here. We deliver for Australia every single day

You’ll also be rewarded with a range of benefits, including:

• Grow your expertise and career with access to experienced mentors and ongoing training and development opportunities
• Team member and family discounts on fuel (obviously!)
• Work hard, play hard with our Blue Squad social club – trivia nights, barbecues and plenty of laughs!
• Plus salary sacrificing options, retail and health care discounts, Employee Assistance Program, and much more

Ready to go further with us?

If this sounds like you, don’t overthink it - just apply! We look forward to meeting you.

All applicants will receive a response.

For more information and to apply, please click the “Apply” button above. All applicants will receive a response.