Assistant Practice Manager

About the role

Are you a senior receptionist ready to move into practice leadership? An experienced Practice Manager looking to step back from full operational responsibility while staying close to the business you love? Want to work with a people who genuinely care about our patients, community and each other?

Reporting to the Operations Manager and Practice Owners, the Assistant Practice Manager plays a key role in supervising and coordinating our administrative team, ensuring efficient workflows, high-quality patient care, and compliance with industry standards. You'll assist with human resources, quality systems, accreditation, risk management, and facility oversight, all while fostering a supportive and professional team culture.

Key responsibilities

• Oversee and support daily practice operations across reception, nursing, and administration teams

• Assist in the preparation and maintenance of accreditation across all sites

• Support recruitment, onboarding, training, and ongoing development of staff

• Coordinate staff rosters to ensure smooth, uninterrupted operations

• Implement and review practice policies and procedures alongside the Operations Manager

• Monitor risk and workplace health and safety (WHS) obligations, and manage incident reporting

• Ensure compliance with privacy laws, confidentiality policies, and patient data security

• Support business continuity planning to strengthen operational resilience

• Build strong working relationships with GPs, allied health, suppliers, and external stakeholders

• Contribute to continuous improvement initiatives that enhance patient experience and care

About you

• Minimum 2+ years experience within a medical practice or healthcare setting

• Understanding of the general business operations of a medical practice

• Familiarity with Best Practice (or similar clinical software) and medical billing

• Working knowledge of the Medicare Benefits Schedule (MBS)

• Strong organisational, problem-solving, and multitasking skills

• Excellent communication, interpersonal, and conflict-resolution skills

• Sound judgement, professionalism, and a firm commitment to confidentiality

• Current CPR and First Aid certification (or willingness to obtain)

About us

Family Medical Practices is a well-established, multi-site general practice group committed to delivering high-quality, patient-centred care. We care about the communities in which we operate and work hard to ensure we deliver the very best healthcare to individuals and families.