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Timberzoo
About the role Timberzoo is looking for a driven, customer-focused Sales Team Member to join our team. You will work in a relaxed, friendly environment with a focus on good customer service, working with quality recyc…
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About the role
About the role
Timberzoo is looking for a driven, customer-focused Sales Team Member to join our team. You will work in a relaxed, friendly environment with a focus on good customer service, working with quality recycled Australian native hardwood products including recycled timber flooring and decking, recycled wharf timber posts & beams, and landscaping materials.
Key responsibilities
Manage customer enquiries and orders, handling the complete sales process from inquiries and quotes to logistics and picking & packing
Build strong customer relationships and establish long-term connections with new and existing clients
Offer competent guidance on the range of timber products
Monitor stock levels and assist with ordering, replenishment and stock management
Support marketing initiatives including managing Timberzoo's presence on various platforms (website, Instagram, Facebook, etc)
Identify new sales opportunities, pursue leads, and convert first-time customers into loyal customers
Handle customer inquiries, provide accurate quotes, and negotiate terms
Follow up with both new and existing customers to understand their needs and position products to solve their specific challenges
About you
Proven sales experience with a successful background in sales and a track record of exceeding targets
Natural ability to build long-lasting customer relationships
Customer-first mindset with ability to tailor your approach to each client's needs
Strong communication skills to engage with a wide range of customers including building design professionals, building trades, homeowners and DIYers
Ability to effectively explain products
A genuine interest in sustainability and recycled timber
Self-motivated with ownership mentality and drive to achieve results
Strong organizational skills to keep the sales process running smoothly and ensure timely follow-ups
About us
Timberzoo is a family-owned small business specializing in recycled Australian native hardwoods. We are a passionate, tight-knit team that values collaboration and mutual support.
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