Technology Trainer

Technology Trainer

• 3 days in office, 2 days remote per week (central Melbourne CBD location)
• Opportunity to shape how the business engages with and adopts technology
• Highly collaborative and friendly team environment

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As our new Technology Trainer, you’ll be responsible for designing, developing, maintaining, and delivering high-quality technology training that enables employees to effectively use V/Line workplace systems and applications. You’ll coordinate and deliver training for new and existing users, maintain training records, and develop engaging learning resources, including self-service and digital learning solutions.

Working closely with Business Information Systems (BIS), business stakeholders, subject matter experts, and external providers, the successful candidate will ensure technology training is delivered effectively and aligns with business needs. You’ll monitor system usage and performance trends to identify capability gaps, support learning platforms and knowledge repositories, and contribute to ongoing staff communications. The successful candidate will bring demonstrated experience in technology training, digital learning content development, and driving user adoption of workplace technology.

This role forms part of V/Line's newly established Technology Partnering & Enablement team within Business Information Systems (BIS). The team is focused on building technology capability, driving user adoption, and strengthening engagement between the business and IT to maximise the value of workplace technology investments.

About you 

To be considered for this role, applicants must meet the following key selection criteria within their application, as this forms part of our merit-based recruitment process:

• Must have 5+ years’ experience successfully designing and delivering technology training, digital learning content and user adoption initiatives across the digital workplace.
• Established experience successfully developing training materials and learning solutions across integrated enterprise application environments.
• Demonstrated experience engaging with various types of stakeholders of all levels of seniority, both internally and externally.
• Experience supporting training and user adoption activities for JD Edwards EnterpriseOne or similar ERP platforms (highly desirable)
• A degree in information systems, Cert IV in Training and Assessment or related discipline or appropriate vocational or tertiary education (highly desirable)
• Experience with Microsoft 365, enterprise applications and digital learning tools such as Articulate Storyline, Rise or similar platforms (highly desirable)

Salary for this position is commensurate to the successful candidate’s aligned skills and experience to the position.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at *************@vline.com.au or 1800 800 *** for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.  

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.