Return to Work Specialist

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

As a Return to Work Specialist, you will help guide people through their recovery and return to work journey following a workplace injury. Through a personalised, empathetic, face-to-face approach, you'll work closely with injured workers, employers and treatment providers to achieve sustainable return to work and life outcomes.

The role focuses on positively influencing stakeholders, encouraging participation in the return to work process, and supporting individuals to take ownership of their recovery goals.

Join Our Upcoming Assessment Centre

We're currently seeking motivated and customer-focused professionals to attend our upcoming Return to Work Specialist Assessment Centre. This is an exciting opportunity to learn more about the role, meet our team, and explore a rewarding career supporting injured workers through their recovery and return to work journey.

• Facilitate and attend face-to-face meetings with injured workers, employers, health practitioners and allied health professionals.
• Educate stakeholders on return to work processes, legislative requirements and available support services.
• Collaborate with vocational providers and internal stakeholders to achieve positive return to work outcomes.
• Attend medical reviews and implement early intervention strategies.
• Develop and monitor Work Plans (Service Plans) with stakeholders.
• Maintain accurate claim documentation and participate in file reviews.

• Previous experience in Workers Compensation and/or Claims Management (highly regarded).
• Experience in Allied Health or Job Placement services (highly regarded).
• Knowledge of Return to Work legislation and workers compensation frameworks (desirable).
• Strong customer service, communication and stakeholder management skills.
• Strong computer literacy is essential.
• Ability to use a laptop proficiently during face-to-face meetings, including note taking and navigating multiple systems simultaneously.
• Ability to manage calendars, travel schedules, virtual meetings, emails, and administrative tasks independently.
• Current driver's licence and willingness to travel regularly.

Interested? Apply now to be considered for our upcoming Assessment Centre.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.