Contract Administrator – Cleaning & Facilities Services

Location: MORNINGSIDE, QLD

Salary: Above Award

Job Type: Permanent position | Full time position

# Contract Administrator – Cleaning & Facilities Services

• Full-time | $79,500–$82,000 per annum plus superannuation**

• Prepare, interpret, review and administer client service agreements, scopes of work, specifications and tender requirements.
• Maintain accurate contract records, including contract registers, service schedules, pricing information, correspondence, insurance documents, variations, work orders, extensions and renewal dates.
• Monitor contractual obligations, service-level agreements, KPIs and reporting deadlines across an allocated cluster or portfolio of client sites.
• Prepare and coordinate contract variations relating to changes in scope, service frequency, labour requirements, pricing, periodic work or client instructions.
• Support contract renewals, extensions, terminations and the mobilisation of new client contracts.
• Act as a key point of contact for clients, responding to contract and service enquiries and coordinating the timely resolution of complaints or performance issues.
• Develop and maintain strong working relationships with clients, site representatives, suppliers, service partners and internal stakeholders.
• Prepare fortnightly and monthly portfolio reports covering service performance, labour utilisation, roster variances, contract expenditure, client feedback, audit results and corrective actions.
• Monitor labour, consumables, equipment, periodic work and other site expenses against approved contract budgets.
• Review roster and attendance information to identify service gaps, unapproved hours, labour variances and potential risks to contract delivery.
• Coordinate workforce requirements with internal HR and operational teams, including recruitment needs, site coverage, onboarding, inductions, training and performance follow-up.
• Provide day-to-day direction and support to site supervisors and cleaning teams to ensure services are delivered in accordance with contractual requirements.
• Conduct scheduled site inspections and quality assurance audits, record identified non-conformances and coordinate corrective action plans.
• Monitor the completion of rectification work and provide clients and management with appropriate updates and supporting evidence.
• Ensure site documentation remains current, including cleaning plans, risk registers, training records, attendance records, audit reports, toolbox talks and compliance documentation.
• Promote compliance with the organisation’s workplace health and safety, quality and environmental management systems.
• Report incidents, hazards, injuries and workers compensation matters promptly and work with HR and management to ensure company procedures are followed.
• Coordinate planned periodic works and additional services, confirming scope, scheduling, resources, pricing approval and completion evidence.
• Oversee the performance and compliance of contractors or service partners engaged within the allocated portfolio.
• Assist with quotations, tender submissions, contract pricing reviews and opportunities for additional services within existing client portfolios.
• Identify contractual, operational, financial or compliance risks and escalate matters requiring management attention.
• Support continuous improvement initiatives that strengthen service quality, contract performance, client satisfaction and portfolio profitability.

## About you To succeed in this role, you will ideally have:

• Previous experience in contract administration, facilities services, commercial cleaning, property services or multi-site service coordination.
• At least two years of relevant experience in contract administration, client services or operational contract delivery.
• Experience interpreting contracts, scopes of work, service specifications, KPIs and reporting requirements.
• Strong administrative skills and exceptional attention to detail.
• Confidence managing several contracts, sites and competing deadlines at the same time.
• Experience preparing reports and analysing labour, financial and operational information.
• Strong Microsoft Office skills, particularly Excel, Word and Outlook.
• Well-developed client service, negotiation and problem-solving skills.
• The ability to communicate effectively with clients, cleaners, supervisors, contractors and senior management.
• An understanding of workplace health and safety, quality assurance and compliance requirements.
• A Diploma or tertiary qualification in business, contract management, administration, facilities management or a related discipline is desirable.
• A current Australian driver’s licence and the ability to travel between client sites.
• The ability to obtain a National Police Check and any client-specific clearances required for the portfolio.
• Full Australian working rights.

Commercial cleaning or facilities management experience will be highly regarded, although candidates from other contract-based service industries are encouraged to apply. ## Why join us?

• Take ownership of a varied portfolio of commercial service contracts.
• Work with an experienced and supportive operations, HR and management team.
• Build experience across contract administration, client management, compliance and commercial performance.
• Join a growing Australian commercial cleaning and facilities services provider.
• Access genuine opportunities for professional development and career progression.