Electrical Service Manager

About Force Fire

At Force Fire, our mission is to transform the fire protection industry through providing the best, from design to maintenance. We understand and appreciate the critical role we play in protecting lives, property and the environment.

The Force Fire team respects the importance of being meticulous, in holding ourselves and others to a high level of accountability, giving our clients, our partners and our people confidence in delivering the best solution from detection to suppression.

The Opportunity

Force Fire is seeking an experienced Electrical Service Manager to lead our Electrical Service team.

Reporting to the Services Operations Manager, you’ll oversee the delivery of electrical service operations, including call-outs, repairs, maintenance and upgrades across fire detection systems, emergency and exit lighting, EWIS systems and associated electrical infrastructure.

This is an excellent opportunity for a motivated leader who enjoys developing people, building strong client relationships and driving operational excellence while ensuring the highest standards of safety, compliance and customer service.

Key Responsibilities

• Lead, mentor and support a team of electricians and service technicians.
• Manage daily scheduling, job allocation and team performance.
• Oversee electrical service delivery, ensuring work is completed safely, on time and to a high standard.
• Provide technical support for fault finding and complex service issues.
• Review service reports, defect recommendations and quoted works.
• Build strong relationships with clients and respond to service enquiries.
• Work closely with scheduling, quoting and administration teams to ensure efficient service delivery.
• Ensure compliance with Australian Standards, WHS requirements and company procedures.
• Monitor service performance, identify improvement opportunities and support business growth.

About You

To be successful in this role, you will have:

• Current NSW Electrical Licence (or equivalent).
• Minimum 5 years’ experience in the fire protection maintenance industry.
• Previous experience leading or supervising a service team.
• Strong knowledge of fire detection systems, EWIS, emergency and exit lighting.
• Experience using Uptick (or similar field service software) and Microsoft Office.
• Excellent leadership, communication and organisational skills.
• A proactive approach with strong problem-solving abilities.
• A genuine commitment to safety, quality and customer service.

What We Offer

• Competitive salary package.
• Opportunities for career growth and professional development.
• A supportive and collaborative team environment.
• The opportunity to work with a respected and growing fire protection company.
• A culture that values teamwork, accountability, safety and excellence.

If you’re an experienced electrical professional looking to take the next step in your leadership career, we’d love to hear from you.

Join Force Fire and become part of a team dedicated to protecting lives and property.

Force Fire is an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences. Only shortlisted candidates will be contacted for an interview.

Website: https://forcefire.com.au/