Offsite Admin Assistant (Psychology Practice)

Offsite Administrative Assistant – Psychology Practice
Location: Remote (work from home)
Job Type: Part-time (flexible hours) Reports to: Business Owner
About the RoleWe're Troon Psychology, and we're looking for an organized, self-motivated Offsite Administrative Assistant to support our practice remotely. You'll be the behind-the-scenes glue that keeps schedules, communications, and day-to-day operations running smoothly — all from your own workspace.
What You'll DoSchedule, confirm, and reschedule client appointments, managing the practice calendarHandle phone calls, emails, and intake inquiries with warmth and professionalismMaintain and update client records in the practice's management systemProcess invoices, client billing, insurance claims, and basic bookkeeping tasksPrepare, format, and proofread documents, reports, and correspondenceMaintain organized digital filing systems in compliance with confidentiality standardsSend appointment reminders and follow up on missed or upcoming sessionsAssist with onboarding new clients, including intake paperwork and consent formsSupport the business owner with special projects and ad-hoc tasks as they arise
What We're Looking For1+ years of experience in an administrative, executive assistant, or office support role (healthcare or mental health setting a plus)Strong written and verbal communication skills, with a warm, professional phone mannerUnderstanding of and commitment to client confidentiality, in line with the Privacy Act and Australian Privacy PrinciplesComfortable with tools like Google Workspace / Microsoft Office and video conferencing platformsExcellent time management and ability to work independently with minimal supervisionReliable internet connection and a quiet, dedicated home workspaceDetail-oriented with strong organizational and multitasking skillsPrior remote work experience is a plus
What We OfferFlexible working hoursFully remote position — work from anywhereCompetitive pay, based on experienceOpportunity to grow with a supportive, collaborative team
How to ApplySend your resume and a short cover letter to georgie@troonpsychology.com.au. We can't wait to hear from you!

Troon Psychology is an equal opportunity employer.