Customer Service & Administration Support

We're Looking for Our Next Customer Service / Administration Officer Superstar!

Located in Heathwood, QLD

Are you passionate about delivering excellent customer service while staying organised and efficient? We are a 100% Australian-owned and operated packaging company, and we’re on the hunt for a motivated, proactive, and detail-oriented individual to join our team as a Customer Service / Administration Officer superstar!

As part of our supportive and collaborative team, you’ll be working closely with our Sales and Dispatch teams to provide vital administrative support and help streamline our operations. If you’re someone who thrives in a fast-paced environment and enjoys multitasking, this is the perfect role for you!

Key Responsibilities:

• Customer Order Management: Accurately enter customer orders and invoices into our system

• Customer Service Excellence: Provide exceptional support to both customers and internal teams, building strong relationships with suppliers and clients

• Office Support: Answer phone calls and monitor our shared sales inbox to ensure smooth communication

• Delivery Management: Oversee courier and freight transport deliveries to ensure timely and efficient delivery of goods

• Organisational Support: Scan, file, and manage daily paperwork to keep our administrative systems in order

About You: To succeed in this role, you’ll ideally have:

• Previous Experience: A background in customer service or administration, with the ability to handle administrative tasks efficiently

• Attention to Detail: A keen eye for accuracy, ensuring tasks are completed to the highest standards

• Strong Communication Skills: The ability to communicate clearly and professionally, both with customers and team members

• Proactive Attitude: A positive, ‘can-do’ attitude with a willingness to learn and take on new challenges

• Technical Skills: Intermediate computer skills, particularly with Microsoft Office. Experience with Xero and SAP is a bonus but not essential.

• Team Player: The ability to work autonomously as well as collaboratively in a small, friendly team environment

Why Join Us?

• Full-time Role: Monday to Friday, 8am-4.30pm, in a friendly and supportive team environment

• Work Location: Our office is located in Heathwood, QLD with parking on site

• Growth Opportunities: We believe in fostering professional development and will provide ongoing support for you to grow within the company

• Team Culture: Be a part of an Australian-owned company where you will make a direct impact on the business

If you’re ready to take on a new challenge in a dynamic role, we’d love to hear from you! Click the "APPLY" button now.