Operations Leader

About the Role

The Operations Leader provides leadership to multiple frontline Team Managers, reporting to the General Manager and playing a key role in building a capable, engaged and values led workforce. The role supports Team Managers to deliver consistent, high-quality services by translating organisational strategies, policies and priorities into effective day‑to‑day practice, while fostering a positive, inclusive and accountable workplace culture. Working collaboratively with the General Manager and operational peers, the Operations Leader strengthens leadership capability, promotes staff wellbeing, and embeds a culture of continuous improvement across frontline service delivery.

Key Accountabilities

About You

To be successful in this role, you will need to demonstrate experience in leading operational teams, setting clear performance expectations and establishing daily/weekly operational rhythms.

This role is an ongoing position and based in our Melbourne CBD office. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

How to apply

Apply before the advertised closing date 11:59pm on 25 August 2026. All applications should include:

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

11 August 2026