Account Manager - Global Forwarding

C.H. Robinson is currently seeking an Account Manager- Global Forwarding, responsible for driving growth and maximizing retention across a portfolio of mid-size customer accounts. The Account Manager will identify, develop, and expand freight forwarding opportunities across air, ocean, and multimodal transportation services while driving demand and maximizing customer value. They will deliver tailored logistics solutions aligned with customer needs, serve as the primary point of accountability, and partner with internal teams and global stakeholders to ensure exceptional service delivery and long-term customer success.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Retain and grow a customer portfolio of medium-size client segment (N.A. account range ~40-60 accounts, EU account range ~15-30 accounts)Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participantResponsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPsDevelop account relationships with contacts at multiple levels within the organizationIdentify opportunities to further penetrate accounts by selling CHR’s diverse servicesProvide solution design through face-to-face interaction with accountsBring pricing options & recommendations to account leadershipIdentify issues, seeking input from others to determine best course of action & implement solutionsManage customer expectations through the creation and utilization of SOPs, KPIs and other account-specific metricsContribute to the development and management of the annual account plan and budget. Provide updates to internal team and make adjustments as necessarySell and negotiate at a core / strategic levelEstablish and maintain relationships with day-to-day / weekly / monthly contactsConduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customerConsistently ensures execution of business through local Branch proceduresActs as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resourcesCreate / Review internal account metrics on a regular basis (weekly) Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyPartners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

Required Qualifications:

High school diploma/ Graduate or equivalent qualificationMinimum 3 years of account Management experience within freight forwarding or logistics

Preferred Qualifications:

Excellent communication and presentation skills and the ability to negotiate at all levelsProficient in Microsoft Office Suite of programsDemonstrates and drives a data-driven approachAbility to build strong customer relationshipsDemonstrated influencing, negotiation, collaboration, communication, and presentation skillsStrong orientation towards growth, sales, relationship building, negotiation, and financial acumen, with a focus on developing long-term relationships with customersAbility to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies, and technology systemsValues a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.