Senior Area Manager

Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family owned, Australian business that continues to grow year on year, with even bigger goals ahead! As our footprint expands across Victoria, we're growing our operational leadership team with the addition of a newly created Senior Area Manager role.

Reporting to our State Operations Manager, you'll lead a portfolio of 5-6 venues, partnering closely with Venue Leaders to drive performance, develop people, and create exceptional guest experiences. You'll play a key role in shaping the success of your region while contributing to the next chapter of Yo-Chi. 

As a Senior Area Manager, you'll influence performance, operational excellence, and leadership capability across your region. You'll coach, challenge and develop high performing Venue Leaders, ensuring every venue consistently delivers outstanding results while maintaining the culture and energy that makes Yo-Chi unique.

This is a role where you'll lead through influence. You'll bring a strong commercial mindset while remaining deeply connected to your people, your venues and the opportunities to make a meaningful impact.

What You’ll Do:

• Provide operational leadership across your region, influencing performance, standards, and accountability across multiple venues.
• Lead and support a portfolio of 5–6 venues through coaching, mentoring and developing high performing Venue Leaders.
• Drive results across people, sales, labour, COGS, profitability, guest experience, and operational efficiency.
• Drive consistency and operational excellence across a growing region by identifying opportunities, embedding best practice and supporting leaders to deliver sustainable results.
• Build a high performing culture that balances accountability, development, engagement and recognition.
• Stay highly visible across your region with a hands on leadership approach that keeps you connected to the detail, the people, and the opportunities.
• Drive operational excellence through strong oversight of audits, compliance, stock control, labour management, and reporting.
• Use performance insights, audits, and commercial data to influence decisions and drive continuous improvement.
• Protect and elevate product quality, guest experience, and brand standards as the business continues to grow.
• Partner closely with Marketing and Support Office teams to deliver local initiatives, activations, and venue success.
• Maintain a strong focus on safety, compliance, and operational best practice.

About you:

• 5+ years’ experience in an Area Manager, Operations Manager or equivalent position within hospitality or QSR
• Experience directly managing and influencing Senior leaders and Venue Managers or equivalent leadership roles
• Strong commercial capability across sales, labour, COGS, profitability, and cost control.
• A proactive, people first leader who takes ownership and leads through influence.
• Exceptional coaching and development skills with a track record of building high performing teams.
• Strong ability to balance people leadership, operational execution, and commercial outcomes.
• A leader who sets clear expectations, holds standards high, and drives accountability.
• Hands on, proactive, and highly engaged.

Why Yo-Chi?

• Competitive salary + Motor Vehicle Allowance + performance bonuses that recognise and reward the impact you make.
• Strong focus on career acceleration, because we’re building leaders, not just managing venues.
• The opportunity to join one of Australia's fastest growing hospitality brands during an exciting period of expansion.
• A culture worth staying for, with connection, celebration, and high energy at the heart of everything we do.
• A wellbeing first approach, with access to our Happiness Hub for wellness, learning, and support.
• Two paid volunteer days each year so you can give back alongside your team.
• Generous Yo-Chi discounts so you can enjoy what we create.
• Autonomy to make a genuine impact while helping shape the future of the business.
• Clear progression pathways in a business that champions internal development and promotes from within.

Ready to lead the way?
If you're passionate about developing leaders, lifting standards, driving performance, and creating meaningful impact across a region, we'd love to hear from you.

Bring the Chi to life and apply now!
Check us out on socials @iloveyochi
Additional information

• Competitive salary + Motor Vehicle Allowance + performance bonuses
• Newly created role supporting Yo-Chi's continued Victorian growth
• Lead 5-6 venues, develop exceptional leaders and drive operational performance