Environment Manager

Role Purpose

The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.

The Role Ensures These Environments Are

Available and stableSecure and properly configuredReady for testing and deploymentsQuickly restored when issues occur

This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.

Required Experience

Technical & Industry Experience

Experience working in large and complex organisations.Experience in industries such as:Postal servicesLogisticsTransportRetaileCommerce

Environment & Release Management

Strong experience managing enterprise test environments.Experience handling software releases and deployments.Experience with incident, change, and release management processes.

Stakeholder Management

Ability to work across technical and business teams.Strong communication and coordination skills.Experience facilitating issue triage and problem-solving workshops.

Technical Skills

Essential Knowledge

SAP applicationsOracle applicationsMicrosoft technologiesApplication dependencies and integrationsEnterprise environment management

Monitoring & Troubleshooting

New RelicSumo LogicLog analysis and dashboard monitoringRoot cause investigation

Process Knowledge

ITIL Incident ManagementITIL Change ManagementITIL Request ManagementITIL Conflict Management

Qualifications

Preferred Certifications

ITIL CertificationAgile CertificationPMP CertificationOther Project Delivery Certifications

Key Personal Attributes

Process Management

Creates and improves operational processes.Removes inefficiencies and simplifies ways of working.Uses data and feedback to improve outcomes.

Relationship Building

Builds trust with diverse stakeholders.Works effectively across teams.Resolves conflicts professionally.

Action Orientation

Takes initiative and ownership.Responds quickly to issues and risks.Drives action even when information is incomplete.

Digital Mindset

Embraces new technologies.Uses data and insights to improve decisions.Promotes digital ways of working.

Results Focus

Delivers high-quality outcomes.Works through challenges to achieve goals.Helps remove barriers for others.

Key Responsibilities

Environment Management

Ensure all non-production environments are available, secure, and fit for purpose.Manage and support test environments throughout the project lifecycle.Monitor environment health, availability, and performance.Coordinate environment setup and configuration for projects and testing activities.Ensure environments comply with security and data protection requirements.

Release & Deployment Management

Plan and coordinate software releases and deployments.Work with application support teams to deploy code with minimal impact to testing.Manage release schedules and deployment plans.Communicate deployment timelines and risks to stakeholders.Conduct post-release reviews and identify improvement opportunities.

Incident & Issue Management

Lead triage sessions to identify and resolve environment issues.Troubleshoot complex technical problems across multiple applications.Coordinate teams to quickly resolve incidents and defects.Ensure clear communication during outages and service disruptions.

Vendor & Partner Management

Work closely with vendors and suppliers.Manage vendor support tickets and escalations.Partner with vendors to adopt new platform features and capabilities.Coordinate migration activities where required.

Continuous Improvement

Improve environment management processes and governance.Enhance monitoring, logging, and reporting capabilities.Drive innovation and adoption of new technologies.Maintain documentation, standards, and best practices.

Stakeholder Management

Act as the link between:Development teamsOperations teamsQuality Assurance (QA) teamsBusiness stakeholdersExternal vendors

Provide regular updates on environment status, risks, and releases.

Build strong working relationships across teams.

Training & Knowledge Sharing

Create and maintain environment management documentation.Train teams on release and environment management processes.Share lessons learned and best practices.