EOI - Client Services Manager

BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 4,000, a strong focus on safety, long-standing customer relationships and over 40 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

We are seeking expressions of interest for skilled and reliable Client Service Manager to join our team based in Sydney, NSW on a Full-Time basis.

About the role:

In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

The ideal candidate should have a strong understanding of cleaning industry, be a proactive problem solver, and possess excellent customer service and time management skills.  

Responsibilities:

• Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
• Oversee a team of cleaning staff, including training, scheduling, and performance management.
• Conduct regular site inspections to ensure the highest quality of cleaning services.
• Respond promptly to client inquiries, requests, and concerns.
• Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Implement and enforce safety protocols and procedures.
• Prepare reports and metrics to track cleaning performance and client satisfaction.
• Continuously seek opportunities for process improvement and efficiency.

Experience:

• Proven experience in client service management, preferably in the cleaning industry.
• Strong leadership and communication skills.
• Exceptional problem-solving abilities.
• Detail-oriented with a commitment to quality.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's license.
• Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

What’s on Offer: 

• Competitive salary plus Car Allowance.
• Comprehensive training and ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career advancement.

To apply for this role please click on the 'apply' link and complete the application.