Public Information Officer/Senior Public Information Officer, APS3/4, Infocentre

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• Do you want to play a key role in identifying emerging issues and trends while helping consumers and businesses understand their rights and obligations under the laws we enforce?

Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.

We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.

What you will do as the Public Information Officer

• Handle initial phone and written contacts from consumers and businesses and provide information about their rights and obligations under the laws we enforce.
• Identify potentially concerning reports against the priorities and factors set out in the ACCC’s Compliance and Enforcement Policy for further consideration.
• Complete assessments, make referrals and liaise with internal stakeholders.
• Apply documented guidelines and procedures, record information in the ACCC’s database and engage with internal people.
• Undertake research tasks and participate in other ad hoc project and administrative work as required.

In addition to the above, the Senior Public Information Officer will:

• Have an understanding of the Competition and Consumer Act 2010 (or the ability to attain such knowledge quickly).
• Undertake work of moderate complexity that is technical and/or sensitive in nature.
• Assist with training and on-boarding new team members.
• Provide guidance and support to Public Information Officers and their peers, including how to apply documented guidelines and procedures.

About you

In order to succeed in the role, you will have:

• Strong oral and written communication skills to deal politely and tactfully with the public, and represent the ACCC in a professional manner.
• The capacity to gather, refine and analyse data and to undertake basic research in line with guidance.
• An ability to work in a scheduled environment and contribute positively to priorities and objectives.
• The ability to work flexibly, collaborate effectively and contribute positively as part of a team.

Additionally, the Senior Public Information Officer will also require:

• An understanding of the ACCC’s role, purpose and objectives, and the Competition and Consumer Act 2010 (or the ability to attain such knowledge quickly).
• A demonstrated ability to support junior team members in the workplace, including providing training and guidance.

To find out more about us and the role, please read the Candidate Kit.

How to apply

You will be asked to respond to the statement of claims of no more than 800 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).

Salary:

APS3 $74,808 - $80,747 (plus 15.4% superannuation)

APS4 $83,383 - $90,535 (plus 15.4% superannuation)

Contact Officer: Khush Dhanoa 02 6243 3302

Applications Close: 11:00pm (AEST), Sunday 13 September 2026