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Platinum Services Sa
About the role
About the role
Working closely with the Service Manager and Operations team, you will be the link between customers, technicians, parts and management team, making sure every job has an owner, a next action and a clear pathway through to completion.
Key responsibilities
Coordinate and schedule technicians across daily service requirements
Receive, review and prioritise incoming work orders
Create and maintain accurate jobs within ServiceM8
Communicate appointments, updates and delays with customers
Monitor technician progress and adjust schedules as priorities change
Track jobs awaiting parts, approvals and return visits
Follow up quotations and schedule approved work
Identify jobs that are becoming delayed or stagnant
Review completed jobs for notes, photos, materials and required documentation
Help ensure completed work moves quickly through to invoicing
About you
Experience in service coordination, scheduling, dispatch or trade administration
Strong organisation and prioritisation skills
Confidence dealing with technicians, customers and suppliers
Excellent communication and attention to detail
The ability to remain calm when the schedule changes
Experience with ServiceM8, simPRO or similar software would be highly regarded
Experience within electrical, refrigeration, plumbing, appliance servicing, facilities maintenance or another field-service environment would be advantageous
About us
Platinum Trade Services Group is a growing South Australian-owned business providing appliance servicing, electrical, refrigeration, gas, plumbing, preventative maintenance and facilities support across domestic and major commercial markets. We're continuing to invest in our people, systems and future growth.
Benefits
Permanent Monday–Friday employment
Edinburgh office location
A newly created role you can genuinely make your own
Training and professional development
Direct exposure to our operational leadership team
Genuine opportunity to grow as Platinum continues to expand
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