Warehouse Coordinator - Online

Help deliver exceptional chocolate experiences to customers across Australia.

At Koko Black Group, we blend ideas and ingredients with mastery to create unexpected signature chocolate experiences. Our passion for chocolate and the connection it inspires is at the heart of our brand, leading us to surprise, excite and delight our customers through our own innovative creations.

We’re looking for a motivated and organised Warehouse Coordinator - Online to join our Heidelberg West warehouse team.

This role is responsible for coordinating the day-to-day activities of our Online warehouse operations, ensuring customer orders are accurately picked, packed, assembled and despatched on time and in full. You’ll play a key role in maintaining inventory accuracy, supporting operational flow, and helping the team deliver a high-quality customer experience.

Working closely with internal stakeholders across eCommerce, Customer Experience, Warehouse, Logistics, Digital Marketing and People Experience, you’ll help coordinate workflow, support seasonal campaign readiness, manage fulfilment priorities and contribute to a smooth customer delivery experience.

As the Warehouse Coordinator - Online, you’ll support the smooth operation of our online warehouse and fulfilment activities by:

• Coordinating daily Online warehouse priorities to ensure customer orders are picked, packed and despatched on time and in full
• Supporting the accurate fulfilment, assembly and despatch of customer orders
• Coordinating with freight providers to support smooth daily customer deliveries
• Monitoring inventory accuracy and supporting effective stock control processes
• Coordinating team activities and resources to support efficient workflow
• Allocating tasks and responsibilities to team members to support accountability and performance
• Supporting achievement of DIFOT and other operational performance measures
• Working closely with internal teams including eCommerce, Customer Experience, Warehouse, Logistics, Digital Marketing and People Experience
• Supporting Corporate Gifting requirements, including coordinating with Digital Marketing on artwork needs for personalised sleeving where required
• Partnering with the People Experience team ahead of seasonal campaigns to support casual team member recruitment and workplace induction planning
• Identifying and supporting process improvements that increase fulfilment efficiency and accuracy
• Ensuring compliance with warehouse procedures, quality standards and safety requirements
• Maintaining a safe, organised and efficient warehouse environment

You’re an organised and proactive warehouse professional who enjoys coordinating people, processes and priorities in a fast-paced environment.

You’ll bring:

• Experience in warehouse, logistics, online fulfilment or inventory operations
• Strong organisational skills and ability to prioritise daily workloads
• High attention to detail and commitment to accuracy
• Confidence using warehouse systems, inventory processes or order management tools
• Ability to support and coordinate team members to achieve shared goals
• Strong communication skills and ability to work collaboratively with internal stakeholders
• A customer-focused mindset and commitment to service outcomes
• Sound understanding of safe work practices and warehouse compliance requirements
• A proactive approach to problem solving and continuous improvement
• Experience supporting online, eCommerce or dispatch operations will be highly regarded

If you’re a hands-on warehouse coordinator who enjoys working with a team, improving processes and helping customer orders get out the door accurately and on time, we’d love to hear from you.