Coordinator People Support and Operations

The role is responsible for optimising People & Culture systems (HCM), data integrity, reporting and workforce insights, ensuring fit-for-purpose processes, governance and analytics that support informed decision-making, operational excellence and continuous improvement. This role will champion best-practice customer service and deliver operational excellence and support other projects as required. 

Demonstrated experience leading, developing and motivating a high-performing team, fostering a collaborative, customer-focused culture while delivering quality outcomes and continuous improvement.

People operations and service delivery
Demonstrated experience leading contemporary People & Culture operations and delivering efficient, compliant and customer-focused services across the employee lifecycle, with a strong commitment to continuous improvement and service excellence.

Systems, reporting and workforce analytics
Demonstrated experience managing People & Culture systems, data integrity and reporting, with the ability to develop workforce metrics, dashboards and insights that support evidence-based decision-making and organisational performance.

Process improvement and operational excellence
Proven ability to review, redesign and improve business processes, systems and governance frameworks to enhance efficiency, compliance and the employee and leader experience.

Stakeholder engagement and business partnering
Highly developed relationship management skills, with the ability to build trusted partnerships, provide expert advice and collaborate effectively with leaders and stakeholders across the organisation.

Planning, project delivery and adaptability
Demonstrated ability to plan, prioritise and deliver multiple projects and operational initiatives simultaneously, adapting to changing priorities while achieving high-quality outcomes.

Problem solving and judgement
Well-developed analytical and problem-solving skills, with the ability to interpret information, resolve complex issues, exercise sound judgement and make informed recommendations.

Communication and influence
Excellent written and verbal communication skills, with the ability to communicate complex information clearly, influence decision-making and prepare high-quality reports, correspondence and presentations for a range of audiences.
 

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Coordinator People Support and Operations