Team Lead

Lead a Team. Change Lives. Build a Career That Matters.

At Hader Institute of Education, we recognise that education is the pathway to opportunity. We are the leading online education and training provider to individuals wanting to pursue a career in Community Services, Youth Work & Mental Health.

We believe in a future where everyone feels included, connected, valued and belongs. This belief inspires our mission — through learning, community and support, we’re here to empower people to help each other on their paths to discovery and transformation.

The Role

As Team Lead, you'll lead and develop a team of Student Recruitment Officers to hit productivity, conversion and quality targets — while building the kind of culture people don't want to leave. You'll:

• Lead and develop a high-performing team of Student Recruitment Officers

• Coach, mentor and improve individual and team sales performance through call reviews, feedback and roleplays

• Drive team KPIs, activity levels and learner enrolment outcomes

• Recruit, onboard and develop new team members

• Conduct quality assurance and support continuous improvement in sales effectiveness (conversion)

• Proactively identify and report underperformance

• Foster a positive, accountable, high-performance team culture

• Stay hands-on — contribute directly to team performance through outbound sales activity and modelling best practice

You'll be across a clear performance scorecard covering team speed-to-contact, talk time, dials, upfront cash, commencements and conversion — with regular 1:1s, QC checks and coaching cadences to keep your team on track.

About You

• 3+ years leading high-performing sales teams within education, RTO or higher education, with a proven track record coaching individuals to exceed targets and improve performance.

• Extensive experience in education sales, with a strong understanding of the student enrolment journey, compliance requirements and a consultative sales process.

• Demonstrated experience leading, motivating and developing sales teams through coaching, accountability and performance management.

• Qualifications in Business, Leadership & Management, Education or a related discipline are highly regarded. Equivalent leadership experience will also be considered.

• A genuine passion for developing people, building capability and creating future leaders.

Skills & Attributes We're Looking For

• Performance Coach – passionate about developing others through coaching, honesty and transparency

• Inspiring Leader – builds trust, motivates others and creates a positive, high-performance culture

• Driven & Results-Focused – self-motivated, accountable, focused on achieving targets

• Resilient & Accountable – remains composed under pressure, embraces challenges and takes ownership of team outcomes

• Strategic Communicator – communicates with confidence, influences others and provides clear direction and feedback

• Commercially Driven – understands sales metrics, accountability and how to drive sustainable team performance

What's in It for You

• A supportive leadership team and genuine investment in your development

• Real visibility and impact — your contribution is seen, and your career moves faster here than at a larger institution

• Ongoing weekly training, coaching and professional development delivered by experienced industry leaders.

• Supportive, experienced and progressive leadership team committed to your growth and success.

• A collaborative and connected team culture where relationships matter and achievements are celebrated.

• Convenient Armadale office location, just moments from Malvern Station, with onsite parking available.

• Dedicated recreation and breakout spaces designed to support wellbeing, connection and balance throughout the workday.

Ready to Lead a Team That Changes Lives?

Join us at Hader Institute of Education as we continue to build a diverse and inclusive workforce that fosters innovation, understanding, and excellence.

Apply now.

Candidates must have valid Australian work rights.