NDIS Plan Management Officer

Cairns SCHADS Level 4

About ITEC Group

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.

With a workforce of 400+ across QLD, NT, SA, and NSW, we’re proud to lead with heart, purpose, and action.

Our Commitment to Cultural Safety 

Across our diverse services – including disability, health, youth, and community programs – we recognise and honour the importance of cultural identity, community connection, and lived experience.

We work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do.

At our core are our ‘We CARE’ values:

We Care | We Appreciate | We Are Reliable | We Empower

If you live these values and want to make a lasting impact, we’d love to meet you.

Why You’ll Love This Role

Make a meaningful difference in the lives of NDIS participants.

Join a supportive, values-driven team.

Enjoy a varied role combining customer service, administration, and stakeholder engagement.

Access ongoing learning and career development opportunities.

Be part of a growing sector with rewarding career prospects.

Key Responsibilities

Participant Engagement and Service Introduction

Establish initial contact with participants through personalised communication.

Provide information and guidance on available services, including:

• Plan Management
• Support Coordination
• Allied Health Services

Assist participants and families to understand service options and access appropriate supports.

Plan Management Administration

Process participant and provider invoices accurately and within required timeframes.

Maintain participant records and ensure information is recorded accurately in relevant systems.

Generate reports and documentation as required.

Monitor participant funding and expenditure to support effective budget management.

Manage daily administrative tasks associated with NDIS plan management services.

Financial and Provider Support

Work collaboratively with the Finance Team to ensure timely and accurate payment of service providers.

Assist in reconciling accounts and investigating invoice discrepancies.

Ensure all financial transactions comply with NDIS and organisational requirements.

Systems, Compliance and Reporting

Support the development and improvement of systems and processes in collaboration with the ICT Team.

Maintain participant confidentiality and data integrity at all times.

Contribute to quality assurance and continuous improvement initiatives.

Ensure documentation and reporting align with NDIA requirements.

Stakeholder Engagement

Build and maintain positive relationships with participants, families, service providers, NDIA representatives, community organisations, and key stakeholders.

Work cooperatively with colleagues across the organisation to achieve positive outcomes.

Promotion and Business Development

Promote organisational services through community engagement, networking, and stakeholder relationships.

Support initiatives that increase awareness of available services among eligible participants.

Qualifications and experience

• ​Certificate IV and above in Business Management or related
• Compliance with NDIS Worker Screening requirements.
• Proven experience working with people living with disability and complex care needs, utilising a person‑centred approach.
• Experience managing a caseload of participants in a billable hour environment.
• Experience in Careview or similar systems is highly desirable

About You

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with a high level of accuracy.
• Experience managing competing priorities and meeting deadlines.
• Sound computer skills and the ability to learn new systems.
• Strong attention to detail and problem-solving skills.
• A commitment to person-centred service delivery and maintaining confidentiality.
• Experience in NDIS Plan Management, disability services, administration, finance, or customer service is highly regarded.

What You’ll Need

• ​​Current Australian Driver’s Licence
• Willing to undergo the Nation Police Check
• NDIS Worker Screening Check
• Eligibility to work in Australia
• Working with Children Check
• First Aid and CPR​

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

Submit your application today and help us make a difference.