IT Administrator

Job Details

 IT Administrator

 About You

You are a service-oriented and reliable IT professional who takes pride in delivering accurate, timely, technical IT support. You bring strong technical expertise and proven experience in IT applications such as Windows, Microsoft and telephony systems and cloud-based infrastructure technologies. You have a high level of attention to detail, and a commitment to ensuring IT queries are resolved in a timely manner. Experience in managing user onboarding/offboarding processes, including hardware and software provisioning.

You communicate effectively, build positive working relationships with a range of stakeholders across the business. With the ability to manage competing priorities, you stay organised, meet deadlines, and maintain a consistently high standard of work. Most importantly, you approach your work with reliability, professionalism, and a genuine willingness to contribute to a supportive team culture.

About The Role

As an IT Systems Administrator, you will be responsible for the management and maintenance of the groups IT infrastructure. You will ensure the smooth operation, security and performance of our systems, enabling our teams to deliver exceptional experiences to our customers.

You will work with internal stakeholders and provide technical support to resolve issues, improve systems and support business growth through technology.

 What you'll be doing:

• Providing first-level ICT support via phone, email and digital channels for team members across the business.  

• Troubleshooting hardware, software, mobile device and system issues.  

• Installing, configuring and maintaining computers, software and IT equipment.  

• Monitoring and responding to incoming support requests and incidents.  

• Supporting Microsoft 365 environments, user accounts and business applications.  

• Assisting with system upgrades, deployments, updates and hardware replacements.  

• Maintaining support documentation and escalating complex issues when required. 

• Help to Develop in house AI functions 

 About you 

You enjoy helping people, can explain technical issues in a simple way, and take pride in delivering excellent service. You'll be a proactive team player who is always looking to learn and improve. 

To be successful, you'll have: 

• Experience in an IT support, service desk or technology administration role. 

• Strong troubleshooting and problem-solving skills.  

• Experience supporting Windows 10/11, Mac, Apple and Android devices.  

• Exposure to Microsoft 365,

• Knowledge of Active Directory, Azure AD and general networking concepts.  

• Excellent communication skills and a friendly, customer-focused attitude.  

• The ability to prioritise tasks and work effectively both independently and as part of a team. 

If you're passionate about technology, enjoy helping others and want to build your career with a well-respected Australian brand, we'd love to hear from you. 

Applications close 25/8/2026